Receptionist

Sonrava Health; Vista (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and dental insurance

Vision coverage

401K plan

Highly competitive salaries

Outstanding professional training

Exceptional growth and career advance

Tuition reimbursement for certificates

Job summary

Sonrava Health in Vista, CA is seeking a fast-paced Receptionist & Appointment Coordinator to support a busy patient service environment. The role combines front-desk reception and high-volume appointment scheduling, with a focus on a professional, friendly patient experience.

You will handle calls, schedule appointments, confirm upcoming visits, update records, and learn new scheduling platforms. Ideal candidates are organized, reliable, tech-savvy, and capable of multitasking in a dynamic team

Qualifications

• Some training or experience using multi-line phones and computers.

Responsibilities

• Answer and manage incoming calls in a professional and timely manner
• Schedule and coordinate patient appointments
• Make outbound calls to patients to confirm upcoming appointments
• Follow up with patients regarding scheduling and appointment details
• Provide excellent customer service and maintain a positive patient experience
• Accurately update patient information and appointment records
• Manage multiple tasks and priorities in a fast-paced environment
• Utilize scheduling platforms, phone systems, and other technology efficiently

Skills

Strong organizational skills

Time-management

Communication skills

Customer service

Multitasking

Outbound calls

Tech-savvy

Learning scheduling software

Professional demeanor

Tools

Multi-line phones

Scheduling software

Job description

Overview

Receptionist & HIGH-Volume Appointment Coordinator

We are currently looking for afast-paced, organized, and tech-savvy Receptionist & Appointment Coordinatorto support a busy customer service environment.

This role will be responsible for managing calls, scheduling appointments, and proactively contacting patients to confirm upcoming appointments. The ideal candidate is highly organized, comfortable multitasking, and able to provide a professional and friendly patient experience.

Key Responsibilities:

• Answer and manage incoming calls in a professional and timely manner
• Schedule and coordinate patient appointments
• Make outbound calls to patients to confirm upcoming appointments
• Follow up with patients regarding scheduling and appointment details
• Provide excellent customer service and maintain a positive patient experience
• Accurately update patient information and appointment records
• Manage multiple tasks and priorities in a fast-paced environment
• Utilize scheduling platforms, phone systems, and other technology efficiently
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to companyPolicies
  • Answering Telephones
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Chart Filling
  • Cash Handling
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
  • At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager or the PDM
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
  • All other duties as assigned

Key Qualifications:

• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Effective multitasking skills
• Comfortable making a high volume of outbound calls
• Tech-savvy and able to quickly learn new software and scheduling systems
• Professional, friendly, and reliable
• Ability to work efficiently in a fast-paced environment

Benefits for Full time team members

• Paid Time Off (PTO)
• Medical and dental insurance
• Vision coverage
• 401K plan
• Highly competitive salaries
• Outstanding professional training
• Exceptional growth and career advancement opportunities
• Tuition reimbursement for certifications

Qualifications

• Some training or experience in using multi-line phones and computers