Receptionist

LifePoint Health; Richmond (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Benefits

Insurance coverage

401(k) retirement with company match

Paid time off

Tuition assistance

Wellness programs

Job summary

Westpark Springs is part of Lifepoint Health, a diversified healthcare delivery network. As a Receptionist at Westpark Springs, you will greet visitors, manage front office tasks, collect copays, and ensure accurate patient records in a fast-paced clinical environment.

The role emphasizes compassion, accuracy, and professional communication, with comprehensive benefits, time off, and opportunities for growth within the Lifepoint Health network.

Qualifications

• Applicants should have a high school diploma or equivalent preferred.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates work flow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered, send records and notify patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Skills

Medical terminology

Front office experience

Critical thinking

Decisive judgement

Calm under pressure

Education

High school diploma or equivalent

Job description

Your experience matters

Westpark Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Receptionist in our Westpark Springs location, joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join our team of healthcare professionals at Westpark Springsis a behavioral health hospital with the best care options for our patients. We are committed to providing personalized and high-quality healthcare in a friendly and welcoming environment.

How you'll contribute

A Receptionist who excels in this role:

• Greets visitors and communicates with patients and providers.

• Coordinates work flow and complies records of office activities.

• Completes all aspects of check‑in/check‑out process.

• Enters and updates patient demographics and insurance information.

• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.

• Complete pre‑appointment checklists and prepares accordingly.

• Places, answers, and directs phone calls and distributes messages. Including retrieval and distribution of answering service messages.

• Keeps office area neat and tidy.

• Monitors and maintains log of needed office supplies.

• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

• Monitors and addresses all front office task buckets in a timely manner.

• Schedule referrals for patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient as needed.

• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part‑time and PRN employees, and more.

• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.

• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well‑being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development:Ongoing learning and career advancement opportunities.

What we're looking for

Applicants should have a high school diploma or equivalent preferred. Additional requirements include:

• Medical front office experience preferred.

• Knowledge of medical terminology preferred.

• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

EEOC Statement

Westpark Springs is an Equal Opportunity Employer. Westpark Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.