Patient Services Front Desk Specialist

LifePoint Health; Richmond (AL); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Benefits

Insurance coverage

401(k) retirement with company match

Paid time off

Tuition assistance

Wellness programs

Descripción de la vacante

Westpark Springs is part of Lifepoint Health, a diversified healthcare delivery network. As a Receptionist at Westpark Springs, you will greet visitors, manage front office tasks, collect copays, and ensure accurate patient records in a fast-paced clinical environment.

The role emphasizes compassion, accuracy, and professional communication, with comprehensive benefits, time off, and opportunities for growth within the Lifepoint Health network.

Formación

• Applicants should have a high school diploma or equivalent preferred.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsabilidades

• Greets visitors and communicates with patients and providers.
• Coordinates work flow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered, send records and notify patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Conocimientos

Medical terminology

Front office experience

Critical thinking

Decisive judgement

Calm under pressure

Educación

High school diploma or equivalent

Descripción del empleo

Westpark Springs is part of Lifepoint Health, a diversified healthcare delivery network. As a Receptionist at Westpark Springs, you will greet visitors, manage front office tasks, collect copays, and ensure accurate patient records in a fast-paced clinical environment.

The role emphasizes compassion, accuracy, and professional communication, with comprehensive benefits, time off, and opportunities for growth within the Lifepoint Health network.