Receptionist

Mission Pet Health; Richardson (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Discounted veterinary care for yourPet

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health, a veterinary network, is seeking a receptionista for our Richardson, TX area practice. You will manage front-desk operations, schedule appointments, handle payments, and support a high-quality client experience in a fast-paced veterinary setting.

We value compassionate communication, organizing multiple tasks, and teamwork. The role may involve some weekends; competitive hourly pay and benefits are provided.

Qualifications

• Passion for providing excellent customer service and genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Collaborative, team-first mindset and the ability to work independently or with direction.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure optimal care.
• Embody Compassion and Empathy: be a calming presence for clients and treat every pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Vet software experience

Flexible schedule

Job description

Breckinridge Park Animal Hospital, located in Richardson, TX, offers truly personal service where pets and people come first. Since 2003, we have prioritized comprehensive veterinary care, earning us the distinguished title of an American Animal Hospital Association (AAHA) accredited facility—a status held by only about 15% of hospitals worldwide. Our commitment to excellence is further demonstrated by our Fear Free Certified® Practice status and our Cat Friendly Certified® Practice GOLD designation, ensuring low-stress experiences for every patient. This dedication resonates with our clients, reflected in our exceptional 4.8-star Google rating. We invite you to join a highly respected team dedicated to advanced medicine and community partnership, where you can do your best work every day. When you join our team of expert veterinarians, including the two founding DVMs, you become part of a deeply rooted practice that values continuous improvement. We understand that low-stress environments benefit both the patient and the people providing the care. As a Fear Free Certified® Practice, our specialized training protocols are designed to help all teammates successfully navigate clinical interactions, alleviating fear, anxiety, and stress across the board. Our Cat Friendly GOLD certification further reinforces protocols that streamline care and elevate standards for our feline patients, providing a calmer, more predictable workflow for everyone. The quality of medicine at Breckinridge Park Animal Hospital is held to the highest recognized benchmarks in the industry. As an AAHA accredited facility, we regularly undergo evaluations covering every aspect of advanced care, including surgery, emergency services, comprehensive diagnostic imaging, and stringent anesthesiology protocols. We focus on full-service medicine, ranging from preventative medicine and wellness visits to complex advanced care and surgical procedures. Our commitment to quality allows us to offer Same Day Appointments for our clients while maintaining a high standard of patient care. You will be practicing in Richardson, TX, a thriving community where Breckinridge Park Animal Hospital has served clients since 2003. Our long tenure and exceptional reputation demonstrate the community’s trust in our comprehensive medical approach. Our teammates are deeply integrated into the local area, acting as a trusted healthcare partner for pet owners seeking personalized service and expertise. Join us and experience the benefit of serving a loyal client base that is invested in exceptional veterinary medicine.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $16-$17 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.