Receptionist

Mission Pet Health; Allen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Pet care discounts

Teladoc access

Job summary

Mission Pet Health in Allen, TX is seeking a friendly Receptionist to be the front-line ambassador of our veterinary team. You will greet clients, manage a multi-line phone system, and help coordinate appointments and payments with accuracy and warmth.

We value compassionate care and teamwork, offering strong benefits and professional development as part of a large network of veterinary professionals. Weekend and holiday availability is required to support a busy clinic schedule.

Qualifications

• Passion for delivering excellent customer service
• Strong communication skills in stressful situations
• Excellent organizational abilities in a fast-paced clinic
• Collaborative mindset and ability to work independently
• Experience with veterinary software preferred
• Willingness to work weekends/holidays as needed

Responsibilities

• Be the Director of First Impressions: greet clients, handle a multi-line phone system, reflect compassionate care
• Ensure seamless care coordination: manage records, schedule appointments, process payments
• Advocate for pet health: educate clients on preventive care and hospital services
• Demonstrate empathy and maintain a calm presence for clients and patients

Skills

Customer service

Communication

Organization

Team player

Veterinary software

Flexible schedule

Tools

Veterinary software

Job description

At Alma Animal Hospital, we treat pets like our own, committing ourselves to comprehensive veterinary care and the highest quality service since our founding in 2011. Our dedication to community trust is proven by our excellent 4.7-star Google rating. We offer a full range of medical services, including Wellness and Prevention, Testing and Diagnostics, Surgical Procedures, and Urgent Care, setting the stage for advanced medical practice. If you are seeking a supportive environment where you can truly focus on patient outcomes and succeed alongside passionate veterinary professionals, we invite you to join our growing team. We understand that talented teammates require strong support to do their best work. Although we operate as a tight-knit local clinic, we benefit from the resources of a dedicated network committed to professional development. As a new teammate, you will find programs designed to help you reach your professional aspirations, whether that means advancing into a leadership role or becoming a credentialed technician. We foster a collegial culture where experienced veterinarians and dedicated leadership provide mentorship and support, ensuring you have the tools necessary to feel confident in every aspect of your patient care. Providing advanced, comprehensive care is central to our identity. Our services cover everything from standard Wellness and Prevention protocols to complex Advanced Care and necessary Surgical Procedures. We utilize modern approaches to Testing and Diagnostics and maintain dedicated capacity for Urgent Care cases. Furthermore, as part of our commitment to excellence, our veterinarians have direct access to internal specialty consultations and resources, ensuring that even the most challenging cases receive expert review, expanding your clinical knowledge base and helping you grow professionally. This role is situated in Allen, TX, a highly desirable suburb within the vibrant Dallas‑Fort Worth metroplex. Allen provides an exceptional quality of life, balancing suburban comfort with quick access to the cultural, dining, and entertainment opportunities of a major metropolitan area. Known for its top‑rated schools, extensive park systems, and robust local amenities, Allen offers an ideal setting for establishing roots. If you are looking for a community that supports both your career growth and personal life, Allen offers the perfect blend of Texas energy and comfortable living.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $16-$18 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.