Receptionist

Mission Pet Health; Highland Village (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access

401k options

Medical insurance

Job summary

Mission Pet Health in Highland Village, TX is seeking a friendly Receptionist to greet clients, answer multiple-line calls, manage appointments, and handle basic finances with empathy and organization. You’ll help create a welcoming, operations-focused front desk that supports our veterinary team and delivers exceptional client service.

Ideal candidates bring strong communication, a positive attitude, and the ability to multitask in a fast-paced hospital.

Qualifications

• Experience in front-desk customer service for a busy veterinary or medical practice is required or highly preferred.
• Strong communication skills with the ability to manage stressful situations and build client trust.
• Excellent organizational abilities and multitasking in a fast-paced environment are essential.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Coordinate care: maintain accurate records, manage appointments, and handle basic financial transactions.

Skills

Customer service

Communication skills

Organization

Multitasking

Team player

Tools

Vet software

Job description

At Animal Medical Center of Highland Village, our mission, since 2002, has been to assemble a dedicated veterinary health care team committed to providing exceptional client service and care. When you join us, you step into a practice that the community truly trusts, evidenced by our excellent 4.8-star Google rating. We treat every pet like our own, ensuring the highest standards in Wellness, Advanced Care, and Urgent Services. We are looking for a teammate who is ready to partner with us in continuing this tradition of quality medicine. This is your chance to immediately contribute to a highly reputable medical environment. We believe in creating an environment where every teammate can grow and achieve their professional aspirations. You will be part of a larger network that emphasizes continuous education and dedicated workflow support, ensuring you can focus entirely on patient care. As you settle into our culture, you will find programs in place to help you reach your specific career goals, whether that involves becoming a credentialed technician, moving into leadership, or deepening your skills in a specific medical area. You will find that our commitment to providing internal specialty consultations helps you do your best work every day. You will practice comprehensive, full-service medicine ranging from preventative wellness protocols to complex surgical procedures. Our facility is equipped to handle advanced care, detailed testing and diagnostics, and critical urgent care cases during business hours. This broad spectrum of services means you will have the opportunity to utilize your skills across all aspects of small animal veterinary medicine. We are looking for a doctor who is ready to embrace a caseload that includes both routine appointments and demanding medical challenges. Highland Village is ideally situated within the greater Denton, TX area, offering you the perfect blend of suburban tranquility and easy access to major metropolitan amenities. When you are not providing exceptional care to our patients, you will find a supportive community context that prioritizes a high quality of life. Denton itself is known for its energetic atmosphere and cultural events, giving you plenty of options for recreation and relaxation. This area provides an excellent environment for settling down and enjoying the distinct atmosphere of North Texas.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You\'ll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You\'ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You\'ll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You\'ll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You\'ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $15-$17 per hour based on experience.

How You\'re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.