Receptionist

United Surgical Partners International; Raleigh (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

United Surgical Partners International in Raleigh, NC is seeking a motivated Receptionist to join their team. The Receptionist will manage scheduling, insurance verification, and patient interactions while working closely with the Business Office Manager in a fast-paced environment.

Candidates should have at least 2-4 years of experience in a medical office, possess strong multi-tasking and communication skills, and demonstrate excellent customer service. Bilingual candidates are encouraged to apply.

Qualifications

• Minimum 2-4 years of hospital or medical office experience.
• Bilingual is a plus.
• Ability to use time wisely in preparing work area.

Responsibilities

• Verifies insurance prior to patient’s arrival.
• Calculating and informing patients of amounts due.
• Daily preparation of charts for the next day's surgeries.

Skills

Multi-tasking

Communication

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

USPI Memorial Hermann Surgery Center Pinecroft is seeking a motivated Receptionist to join our team. We have 6 OR rooms and 2 treatment rooms. We perform outpatient surgical procedures in General, GI, ENT, Neurosurgery, Orthopedic, Pain, Plastic, Podiatry, Spine, Urology. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Job Summary

Under the direction of the Business Office Manager, the Receptionist/Business Office Float is responsible for covering any aspect of the business office necessary. Many duties include scheduling, insurance verification, financial counseling, patient calls and chart building. Successful candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Duties and Responsibilities

• Verifies insurance prior to patient’s arrival, to include Add On's and Direct Admits
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Communicating with the Dr. office’s
• Ensures all required forms are placed in designated areas of the patient’s chart
• Daily preparation of charts for next day’s surgeries within required deadline
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum 2-4 years of hospital or medical office experience
• Bilingual is a plus
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Must be able to multi-task.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.