Front Desk Receptionist

United Surgical Partners International; Austin (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D

Disability (short and long-term)

FSAs and HSAs

401(k) retirement plan

Paid holidays and vacation

Job summary

USPI Hyde Park Surgery Center seeks a motivated Front Desk Receptionist to join our team. The role involves welcoming patients, admitting them, updating demographics, processing payments, and handling funds per office procedure. Some early mornings and longer shifts may be required to align with surgical schedules.

Weekdays only; no holidays or weekends. Responsibilities include answering calls, interfacing with physicians and staff, and maintaining smooth front-desk operations.

Qualifications

• High school diploma or GED.
• Minimum 2-3 years of hospital or medical office experience.
• Knowledge of The Joint Commission Standards.
• Ability to use time wisely in preparing work areas to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision-making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Responsibilities

• The Front Desk Receptionist interfaces with patients and families, physicians and staff.
• Admit patients and process their paperwork.
• Update patient demographics/information in system.
• Collect monies due and document in the billing system.
• Handle funds per office procedure.
• Answer incoming phone calls.

Skills

Customer service

Phone etiquette

Professional appearance

Verbal communication

Time management

Detail oriented

Problem solving

Decision making

Team relationships

Insurance verification

Education

High school diploma or GED

Job description

USPI Hyde Park Surgery Center, is seeking a motivated Front Desk Receptionist to join our team. We have 3 OR rooms. We perform outpatient surgical procedures in ENT, Orthopedic, Pain Management, Spine. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.

Please note the schedule for this position has fluctuating hours depending on surgery schedule, with an arrival time as early as 4:15am-5:30am and some days may require 12 hours shifts

Job Summary:

The Front Desk Receptionist interfaces with patients and families, physicians and staff; Admit patients and process their paperwork; Update patient demographics/information in system; Collect monies due and document in the billing system; Handle funds per office procedure. Answer incoming phone calls.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

#USP-123

#LI-CM1

Required Skills:

Qualifications:

• High school diploma or GED
• Minimum 2-3 years of hospital or medical office experience.
• Knowledge of The Joint Commission Standards
• Ability to use time wisely in preparing work areas to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision-making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.