Receptionist

VCA Animal Hospitals; Pleasant Grove (UT); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Pleasant Grove, UT seeks a friendly client services receptionist to greet clients and pets, coordinate appointments, and act as a goodwill ambassador for the hospital. This on-site role emphasizes excellent communication and team collaboration.

Candidates should have a High School Diploma and experience with the public; veterinary hospital experience is a plus and cash handling may be required.

Qualifications

• High School Diploma required.
• Experience interacting with the public is required (retail/food service acceptable).
• Experience in a veterinary hospital is a plus.

Responsibilities

• Meet and greet clients and their pets.
• Coordinate and represent all facets of client services.
• Serve as a goodwill ambassador for the hospital.

Skills

Excellent client service

Excellent phone skills

Friendly, people-oriented

Excellent communication

Team oriented

Well groomed, organized

Ability to take direction

Cash handling

Multitasking under stress

Education

High School Diploma

Job description

Job Summary:

Meet and greet clients and their pets.

Coordinate and represent all facets of client services.

To serve as a good will ambassador for the hospital.

Knowledge, Skills and Abilities:

• Excellent client service skills.
• Excellent phone skills.
• Computer skills preferred.
• Must be friendly, outgoing, “people-oriented.”
• Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organized and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.

Education and Experience:

• High School Diploma.
• Must have experience working with the public, i.e. restaurant, retail or service business.
• Experience in a veterinary hospital or other doctor’s office is a plus.

Authority:

• Scheduling appointments.
• Effective determination and scheduling of emergencies.
• Authority to delay disputed charges until further reviewed by supervisor.
• Authority to resolve client service issues within established guidelines.

Physical Requirements:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com