Receptionist

RiverMead; Peterborough (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

RiverMead in Peterborough, NH, is seeking a friendly Receptionist to join our Resident Services team. As the first contact for residents, families and visitors, you will greet people, answer phones, coordinate appointments and provide clerical support in a warm, professional environment.

The role offers weekday hours 11:30am–7:00pm with occasional weekends, and requires excellent communication, organization and a courteous demeanor.

Qualifications

• High school diploma or equivalent required; two years of reception/clerical experience preferred.
• Associate’s degree or equivalent is preferred.

Responsibilities

• Greet, welcome, direct, and announce visitors.
• Answer, screen, and forward incoming calls.
• Receive and sort daily mail, deliveries, and couriers.
• Manage security by monitoring logbook and issuing visitor badges.
• Perform other clerical duties such as filing, photocopying, and scanning.

Skills

Communication

Phone etiquette

Customer service

Organization

Multitasking

Computer skills

Education

High school diploma or equivalent

Associate’s degree or equivalent

Tools

MS Word

MS Excel

Database software

Job description

We are seeking a friendly and customer-focused individual to join our Resident Services team as Receptionist. As the first point of contact for residents, families, and visitors, the Receptionist is crucial in providing excellent customer service and creating a positive atmosphere within our community. Your responsibilities will include greeting and assisting visitors, answering phone calls, managing appointments, and providing general administrative support. This position requires strong communication skills, organizational abilities, and a warm and welcoming demeanor.

The schedule for this position is weekdays 11:30am-7:00pm and occasional weekends.

RiverMead is a progressive not-for-profit Continuing Care Retirement Community that advocates for an enriched lifestyle with cultural and educational opportunities. We continuously strive to provide high-quality, holistic lifecare programs and healthcare services in a financially responsible manner. In serving this commitment, we seek to provide a positive and supportive work environment.

Responsibilities

• Help visitors by greeting, welcoming, directing, and announcing them appropriately.
• Answer, screen, and forward any incoming phone calls while presenting essential information when needed
• Receive and sort daily mail/deliveries/couriers.
• Manage security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Complete other clerical receptionist duties such as filing, photocopying, collating, scanning, etc.

Qualifications

• Demonstrated knowledge of appropriate skills for communicating, mainly by phone, with individuals of all ages, especially the senior population
• Excellent telephone and communication skills
• Strong computer skills using word processing, spreadsheet, and database programs
• Strong organizational and time management skills
• Resourceful and proactive, able to deal with issues as they arise
• Capacity to organize, multitask, prioritize, and work under pressure
• A high school diploma or equivalent, with two years of similar experience, is required.
• Associate’s degree or equivalent with one year of similar experience preferred

Why Choose RiverMead? Check out our Careers website and see why!