Receptionist

Pinnacle Treatment Centers, Inc.; Newport News (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

18 days PTO

401k with company match

Company sponsored training and certs

Full benefits package: medical, dental

STAR LRP

Capella University scholarships

Job summary

Pinnacle Treatment Centers is seeking a Receptionist in Newport News, VA to deliver patient-centered service on a M-F schedule with occasional rotating Saturdays. You will manage front-desk duties, cash handling, and clerical tasks while supporting billing and intake processes in HER/EMR.

The role requires at least a HS diploma or GED, one year of office experience, and a valid driver’s license. Benefits include a full package and growth opportunities.

Qualifications

• HS diploma or GED or verifiable work experience in lieu of education.
• One year of experience in an office setting; medical field a plus.
• Valid driver’s license; local travel up to 10% may be required.
• Associate’s degree preferred; experience in substance use or mental health helpful.

Responsibilities

• Welcome visitors and patients by greeting them in person or telephone.
• Handle cash collection and daily balancing tasks.
• Perform clerical duties: typing, filing, mail flow, and digital filing.
• Provide daily phone coverage and coordinate appointments for patients.
• Communicate relevant information to supervisory team and billing.
• Maintain reception area, security procedures, and HIPAA compliance.
• Process intakes and upload documents in HER/EMR; assist with billing coordination.
• Attend meetings and complete training courses as required.
• Other duties as assigned.

Skills

Customer service

Cash handling

Clerical work

Greet visitors

Education

HS diploma or GED

Associate’s degree

Tools

HER/EMR

Microsoft Office

Job description

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

Receptionist (Schedule: M-F 5 am -1:30 pm with rotating Saturday 5 am - 9:30 am)

Pay Range: $16- $18

As a Receptionist, you are responsible for creating a positive patient-centric experience by providing excellent customer service to patients. You will perform all reception, secretarial/clerical aspects of the program including cash collection and assisting with ordering of supplies.

Benefits

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements

• HS diploma/ GED or verifiable work experience in lieu of education
• One (1) year of experience in an office setting; experience in the medical field a plus
• Must possess a current and valid driver’s license in state of employment. This role may be required to drive for company business. Localized travel up to 10% may be required

Preferred

• Associate’s degree
• One (1) year experience working in substance use and/or mental health field.

Responsibilities

• Welcome visitors / patients by greeting them in person or on the telephone; answering or referring inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information to supervisory team regarding patients and the facility.
• Manage accounts receivable/accounts payable/ deposits.
• Maintain safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Join our team. Join our mission.

Pinnacle Treatment Centers is an equal employment opportunity employer and makes employment decisions based on merit and other legitimate business considerations. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, traits historically associated with race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), parental leave, national origin, gender, gender identity, gender expression, age, ancestry, physical or mental disability, military and veteran status, marital status, sexual orientation, genetic characteristics or information, political affiliation, non-merit based factors or any other consideration made unlawful by applicable federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.