Receptionist

Pinnacle Treatment Centers; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

Training & certifications

Benefits package

STAR LRP

Scholarships Capella

Job summary

Pinnacle Treatment Centers is seeking a Receptionist to deliver a patient-centric, friendly front-desk experience at our Richmond location. You will handle daily clerical tasks, cash collection, and assist with supplies while supporting a smooth patient flow.

Join a team that values professional growth, competitive benefits, and opportunities for advancement in addiction treatment services nationwide. The role requires strong communication, multitasking, and reliability in a fast-paced

Qualifications

• HS diploma or GED required.
• 1 year of office experience preferred, medical field a plus.
• Valid driver's license; local travel up to 10% may be required.

Responsibilities

• Greet visitors and patients; answer inquiries in person or by phone.
• Handle cash collection and daily balancing.
• Perform clerical tasks including typing, filing, and mail flow.
• Maintain reception area security and cleanliness.
• Coordinate patient appointments and relay information to supervisors.
• Process intakes and upload documents in HER/EMR.
• Attend trainings and complete required courses on schedule.

Skills

Customer service

Cash handling

Phone etiquette

Office software

Education

HS diploma

Tools

HER/EMR

Microsoft Office

Job description

Monday, Wednesday, Friday 5:30-1:30 pm and Tuesday and Thursday 9-4 pm, Rotating Saturdays 6:30 to 11 AM

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Receptionist, you are responsible for creating a positive patient-centric experience by providing excellent customer service to patients. You will perform all reception, secretarial/clerical aspects of the program including cash collection and assisting with ordering of supplies.

• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements

• HS diploma/ GED or verifiable work experience in lieu of education
• One (1) year of experience in an office setting; experience in the medical field a plus
• Must possess a current and valid driver’s license in state of employment. This role may be required to drive for company business. Localized travel up to 10% may be required

Preferred

• One (1) year experience working in substance use and/or mental health field.

Responsibilities

• Welcome visitors / patients by greeting them in person or on the telephone; answering
• or referring inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information to supervisory team regarding patients and the facility.
• Manage accounts receivable/accounts payable/ deposits.
• Maintain safe and clean reception area by complying with policies, procedures, and
• Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Join our team. Join our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.