Receptionist

Western States Lodging and Management; Salt Lake City (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Hotel discounts

Medical, Dental, and Vision insurance

Paid Time Off

Job summary

Western States Lodging & Management is seeking a friendly Receptionist to create a warm, welcoming first impression for residents, families, visitors, and prospective residents in our Utah senior living community.

You will greet guests, manage a multi-line phone system, handle messages, and provide essential administrative support while upholding confidentiality and superior service standards at all times.

Qualifications

• High school diploma or equivalent preferred.
• 0–1 year receptionist or customer service experience preferred.
• Strong verbal and written communication skills.
• Friendly, professional, and service-oriented approach.
• Basic computer skills and familiarity with office technology.

Responsibilities

• Greet residents, families, visitors with professionalism and hospitality.
• Answer and screen calls on a multi-line system.
• Take messages and route to appropriate staff promptly.
• Provide general admin support, data entry, and filing.
• Assist with scheduling and coordinating appointments and tours.
• Maintain confidentiality of resident and community information.
• Keep front desk organized and welcoming.
• Support sales and marketing inquiries for prospective residents.

Skills

Communication skills

Telephone etiquette

Customer service

Multitasking

Organizational skills

Basic computer skills

Professional demeanor

Education

High school diploma

Tools

MS Office

Email

Word processing

Job description

Receptionist | Be the First Smile. Make Every Welcome Meaningful.

Are you friendly, organized, and someone who enjoys making people feel welcome? As a Receptionist in our senior living community, you’ll be one of the first people residents, families, visitors, and prospective residents interact with. From greeting guests and answering phones to providing administrative support, you’ll help create a warm, professional environment where everyone feels valued.

If you’re dependable, service-minded, and ready to make a difference through the little things you do each day, we’d love to have you on our team.

What’s in it for you- Compensation & Benefits

• Competitive Pay - hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Create a warm and welcoming first impression by greeting residents, families, visitors, prospective residents, and associates with professionalism and genuine hospitality.
• Answer and manage incoming calls using a multi-line telephone system, appropriately screening, transferring, and directing calls to the correct department or associate.
• Take accurate messages and ensure they are delivered promptly to the appropriate individuals.
• Respond to general questions about the community and connect callers and visitors with the right resources when additional assistance is needed.
• Support prospective residents and families by answering basic community inquiries and assisting with the sales and marketing process as directed.
• Assist with community tours when needed and provide a welcoming experience for prospective residents and their families.
• Sort, organize, and distribute incoming mail and other correspondence according to community procedures.
• Provide general administrative and clerical support, including typing, data entry, filing, copying, labeling, document preparation, and maintaining organized records.
• Assist with office functions such as ordering and distributing supplies, preparing reports and packets, and supporting other administrative needs.
• Assist with scheduling appointments, activities, transportation, or other resident needs as assigned.
• Maintain the confidentiality and security of resident, associate, and community information at all times.
• Keep the reception and front office areas organized, professional, and welcoming.
• Build positive relationships with residents and families by demonstrating patience, kindness, professionalism, and attentive service.

What Makes You Successful

• High school diploma or equivalent preferred.
• 0–1 year of receptionist, administrative, hospitality, or customer service experience preferred.
• Senior living, healthcare, hospitality, or similar service-oriented experience is a plus but not required.
• Excellent verbal, written, and telephone communication skills.
• Friendly, professional, and service-oriented approach when interacting with residents, families, visitors, and associates.
• Basic computer skills, including familiarity with email, word processing, data entry, and standard office technology.
• Ability to learn and effectively operate multi-line telephone and office systems.
• Ability to perform basic mathematical calculations.
• Strong organization and attention to detail.
• Ability to multitask, prioritize responsibilities, and remain composed in a busy front‑desk environment.
• Ability to handle confidential and sensitive information with discretion.
• A genuine desire to contribute to a welcoming and supportive senior living community.

You Know You’re Successful When…

Residents feel recognized and valued, families and visitors are welcomed with warmth and professionalism, and calls and questions are handled accurately and efficiently. The front desk remains organized and dependable, administrative tasks are completed with attention to detail, and team members can count on you for support. Most importantly, your positive attitude and commitment to service help create a community where residents and their families truly feel at home.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.