Receptionist

PetHealth Urgent Care; Wyomissing (Berks County); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Employee assistance program

Job summary

PetHealth Urgent Care in Wyomissing, PA seeks a Front Desk Receptionist to manage a multi-line phone system, greet clients, and coordinate care with compassion. You will handle scheduling, records, and payments to ensure smooth operations in a fast-paced urgent care setting.

Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is required. You will play a key role in client education and overall patient care in our supportive network.

Qualifications

• Experience with veterinary software is preferred.
• Flexible schedule including weekends and holidays is required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Manage a multi-line phone system and greet clients with a professional, compassionate approach.
• Keep accurate medical records, schedule appointments, and handle financial transactions to keep the hospital running smoothly.
• Educate clients on preventive care and hospital services to ensure pets receive the best possible care.
• Maintain a calm, empathetic presence for clients and patients in all situations.

Skills

Customer service

Communication

Multitasking

Teamwork

Calm under pressure

Tools

Vet software

Job description

PetHealth Urgent Care in Wyomissing, Pennsylvania, fills the essential gap between general practice and chaotic emergency rooms, offering timely and specialized care for acute illnesses and urgent walk-in needs. Our mission is to provide the care pets deserve with the convenience their owners crave. The local community has shown tremendous trust in our medical approach and our compassionate service, reflected in our excellent 4.5-star average review rating. If you are seeking a fast-paced environment where your medical skills are immediately put to use addressing acute patient issues, this is the ideal opportunity to join a dedicated team of professionals committed to high-quality medicine.When you join our team, you become part of a larger network that is truly invested in your professional success. We understand that to do your best work, you need support and mentorship. We prioritize a culture of collaboration, ensuring that every skilled and compassionate teammate has access to resources for growth. There are established programs in place designed to help you achieve your long-term career goals, whether that means advancing into leadership roles or becoming a credentialed veterinary technician. We foster a positive and attentive work environment that ensures you have the stability and support required to confidently practice medicine.The quality of medicine practiced at our Wyomissing location centers specifically on urgent veterinary care. You will gain deep experience managing crucial cases like toxin ingestion, skin allergies, dehydration, upper respiratory issues, and acute gastrointestinal illnesses, such as diarrhea and vomiting. Crucially, we intentionally triage the most severe, life-threatening emergencies - such as severe trauma or respiratory distress requiring overnight hospitalization - to 24/7 emergency facilities. This defined scope of practice allows you and your teammates to focus your energy on swift diagnostics and precise urgent treatments, mastering a high-impact medical workflow every day.Our hospital is located in Wyomissing, Pennsylvania, a highly accessible location that offers convenience for both commuting and local living. Wyomissing is situated near the larger city of Reading, providing you with ample local amenities and professional resources while maintaining a strong community feel. Our location benefits from being a necessary local resource for pet owners, giving you the chance to establish strong relationships and serve a population that genuinely appreciates the high level of medical attention and compassionate care our teammates provide.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You\'ll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You\'ll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You\'ll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You\'ll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America\'s Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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