Receptionist

Agape Network; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Agape Network is seeking a receptionist to facilitate clear communication between callers and internal departments and to help run the main office smoothly. The role includes greeting visitors, managing the front desk, handling mail, and assisting various departments per agency guidelines.

The successful candidate will have a High School Diploma or equivalent, plus experience in an office setting, with strong written and verbal communication and good penmanship.

Qualifications

• High School Diploma or equivalent; experience in office work preferred.
• Strong written and verbal communication; good penmanship.

Responsibilities

• Answer incoming calls and take messages with clear communication.
• Direct potential clients to the appropriate department for appointments or information.
• Maintain a tidy front desk and lobby to present a welcoming environment for visitors.
• Distribute incoming mail and packages to departments or individuals served.
• Maintain copier and ensure paper supply is kept stocked.
• Maintain confidentiality per agency policies.
• Report maintenance needs for phone system and copiers.
• Assist visitors with customer service and provide comfort and needed services.
• Maintain visitors' logs and assist with clerical tasks as needed.
• Assist residential psychiatric department with appointments and processes.
• Ensure items dropped off for individuals served are received by the correct staff.
• Record income received from residents and inform Lead Case Manager promptly.
• Inspect reception area before end of shift and inform supervisor of issues.
• Take on any other duties assigned by supervisor.

Skills

Communication skills

Message taking

Writing skills

Penmanship

Education

High School Diploma

Job description

Description

Position Summary: This position is responsible for ensuring communication from outside is facilitated internally and ensuring the main office runs smoothly, providing clerical support as needed to the different Departments following the agency policies and procedures and program protocols.

Essential Duties And Responsibilities

• Answering all incoming calls with good communication skills, ability to take messages, good writing skills, and penmanship.
• Identify potential new individuals served’ needs to ensure they are redirected to the correct department for appointments, service information, etc.
• Make sure that the front desk and the lobby are kept in an orderly manner and clean (all the areas of the lobby are the responsibility of the receptionist to make sure are presentable to all visitors).
• Distribute incoming mail and packages to all the departments or individuals served Lead Case Managers on a daily base. (There should not be any mail at the reception desk by the end of the day).
• Maintains the main copier in the lobby, picks up all the copies left on it, and distributes. (Ensure that there is always copy paper in the machine).
• Maintain confidentiality standards for the agency.
• Responsible for reporting any maintenance needs for the telephone system and the copy machines front and back by the company.
• Assist all visitors (with customer service skills, assist in any area needed to always provide comfort and the service they need).
• Maintain visitors’ logs.
• Assist in any clerical need personnel may have (copies, fax, intercom assistant, etc.)
• Assist the residential Psychiatric department with all incoming appointments, processes, making appointments, etc.
• Ensure personal items for individuals served in residential that family members drop off are received by the appropriate personnel member immediately.
• Receive income from active residential individuals served that are dropped off by family members and inform the lead case manager in a timely manner.
• Knowledgeable on Agape programs, the company’s directory, procedures/policies, and protocol.
• Inspect the reception area to ensure everything is in order before the end of the work shift.
• Inform the supervisor of any issues in a timely matter.
• Any other duties assigned by the supervisor.

Requirements

Qualifications: To successfully perform in this position, the personnel must be able to execute each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience: High School Diploma and/ or experience in office work.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form.