Receptionist

The Alden Network; Cicero (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Alden Network is seeking a Receptionist to be the first point of contact for residents, families, visitors and staff. This role provides courteous customer service, handles calls and visitors, and supports front desk operations with essential clerical tasks to maintain smooth daily operations in the facility.

Qualifications include a high school diploma, strong English communication, and proven skills in typing, filing and record-keeping.

Qualifications

• High school education or equivalent; some college preferred.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must be able to read, write and speak English clearly.

Responsibilities

• Answer the telephone promptly and politely, screen calls and relay messages.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files and records.
• Prepare reports and correspondence as directed by Administrator.
• Receive, sort and direct mail and fax information.
• Maintain cordial relationships with residents, staff, public agencies, visitors and callers.
• Perform other related duties as assigned.

Skills

Typing

Filing

Record keeping

Communication

Education

High school diploma

Job description

JOB SUMMARY:

• The Receptionist serves as the first point of contact for residents, families, visitors, vendors, and staff. This position provides courteous customer service, manages incoming calls and visitors, maintains front desk operations, and performs clerical and administrative support duties to help ensure smooth daily operations in the facility.

QUALIFICATIONS:

• High school education or equivalent; some college preferred.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping skills.
• Good communication skills.
• Must be able to read, write and speak the English language in an understandable manner.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
• Must possess leadership and supervisor’s ability and willingness to work harmoniously with other personnel.
• Must have patience, tact, a cheerful disposition, and enthusiasm.

PHYSICAL REQUIREMENTS:

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.
• Must be in good general health and demonstrate emotional stability.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
• May be required to lift and move equipment and supplies, etc., in excess of fifty
• (50) pounds throughout the workday.
• Must have a pleasant speaking voice.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.

ESSENTIAL FUNCTIONS:

• Follow established departmental policies and procedures, including appropriate dress code.
• Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
• Greet and direct all visitors to sign in.
• Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
• Prepare reports, assignments and correspondence as needed and directed by Administrator.
• Receive, sort, direct mail, and fax information.
• Send reports to appropriate agencies as required.
• Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
• Perform other related duties as assigned.