Receptionist

Stellar Senior Living; Lakewood (CO); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Stellar Senior Living in Lakewood, CO seeks a friendly and capable front desk administrator to manage the daily reception, phone system, and basic clerical duties. The role supports multiple departments, maintains logs, and ensures a welcoming environment for residents, families, and staff.

The ideal candidate will have strong organizational and communication skills, be comfortable working with the elderly, and maintain confidentiality.

Qualifications

• Strong knowledge of general office procedures and clerical tasks.
• Excellent organizational and communication skills.
• Ability to project a professional image and maintain confidentiality.
• Proficient with Microsoft Office and common computer programs.
• Familiarity with HIPAA or resident confidentiality is a plus.
• Enjoys working with the elderly and accepts feedback.

Responsabilités

• Monitors incoming public traffic and assists with applicants.
• Provide clerical support to departments using Word, Excel, Google Suite.
• Answer telephone, assess call nature, and route or relay information.
• Maintain resident emergency data, logs, and procedures manuals.
• Provide clear directions to visitors, guests, residents and sales reps.
• Report suspicious persons or information to supervisor.
• Create and maintain a warm front desk atmosphere.
• Receive inquiries and release information per policies and procedures.
• Read, write and speak English sufficiently to fulfill job requirements.
• Read and interpret instructions; handle multiple tasks in a fast-paced environment.
• Listen actively and interact with residents and staff with integrity and fairness.
• Follow safety, infection control and confidentiality policies.

Connaissances

General office procedures

Organizational skills

Oral and written communication

Professional image

Telephone etiquette

Multitasking

Microsoft Office

Google Suite

Customer service

Empathy with elderly

Outils

Microsoft Word

Excel

Google Docs/Sheets

Description du poste

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications: Knowledge of and demonstrated skills in general office procedures. Strong organizational skills as well as oral and written communication skills. Able to project a professional image. Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks, and be organized in a fast-paced environment. Basic knowledge of Microsoft Office and proven ability to use various computer programs. Must enjoy working with the elderly and able to accept constructive criticism.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Monitors all incoming public traffic and assists with job applicants.
2. May provide clerical and administrative support to the various departments. Clerical duties may include, but are not limited to, use of Microsoft Word, Excel, Google Suite, and other programs to document or communicate relevant community information.
3. Answer telephone, determine nature of call and relay information or route call as appropriate.
4. Maintains resident emergency data summaries, phone logs, emergency procedures manual, resident sign‑in/out logs, guest sign‑in books and other documentation specified by supervision.
5. Give clear and accurate directions and information to visitors, guests, residents, sales representatives, etc.
6. Report suspicious persons or information to supervisor immediately.
7. Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the front desk area.
8. Receive inquiries and release information in accordance with established policies and procedures.
9. Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements.
10. Demonstrates the ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form.
11. Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner. Functions independently with integrity, flexibility and works well with residents, personnel and support agencies.
12. Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol.
13. Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPPA).
14. Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook.
15. Performs other related duties as may be assigned.