Receptionist

Bradford Health Services; Madison (AL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Coverage

401(k) plan

Generous PTO

Dental, vision, life, and telehealth

Student Loan Repayment for nurses/ther

Mental Health Support

Job summary

Bradford Health Services seeks an entry-level front desk/ admissions representative to handle a high volume of calls, greet visitors, and assist with patient admission registration. The role emphasizes confidentiality under 42 CFR Part 2 and HIPAA, while maintaining a welcoming front lobby.

The ideal candidate will have a high school diploma or GED, excellent verbal communication, and strong organizational skills, with basic computer and typing proficiency.

Qualifications

• High School Diploma or GED required, pleasant telephone voice, ability to assess and control conversations, excellent verbal communication, interpersonal and organizational skills.
• Must be computer literate and able to type 20-30 WPM accurately.
• Must be able to see 20/40 corrected in each eye and hear (hearing aid acceptable).
• Must be able to sit continuously for 6 to 7 hours per 8-hour shift.
• Visual acuity 20/40 corrected and hearing adequate.
• Must be able to sit 6–7 hours per 8-hour shift.

Responsibilities

• Answer and manage a large volume of incoming calls and route to correct person/department.
• Greet customers entering the business and assist with registration for admission process.
• Abide by confidentiality provisions per 42 CFR Part 2 and HIPAA; restricted access to patient information.
• Greet visitors, give directions and assist with mail and general duties as assigned.
• Maintain lobby cleanliness and inventory of office supplies; ensure safe operation.
• Work cooperatively with coworkers, managers, and clients.
• If recovering, demonstrate two years of continuous sobriety.
• Other duties as assigned.

Skills

Telephone etiquette

Verbal communication

Customer service

Interpersonal skills

Typing 20-30 WPM

Observation and listening

Computer literacy

Vision 20/40 corrected

Hearing capability

Stamina to sit 6–7 hours

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition ID: 5899

About Company

This is a rotating weekend/holiday position.

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well‑being.

Our benefits include:

Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

Expanded Coverage – Options for domestic partners and a wider network of in‑network providers.

Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

Student Loan Repayment – Available for nurses and therapists.

Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

Generous PTO – A robust paid time off policy to support work‑life balance.

Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

Entry Level Qualifications

High School Diploma or GED required. Possess pleasant telephone voice. Must be able to assess and control conversations. Excellent verbal communication skills required, as well as, interpersonal, customer service, and organizational skills. Must be computer literate and able to type 20-30 WPM accurately. Must be able to see 20/40 corrected in each eye and hear (hearing aid acceptable). Must be able to sit continuously for 6 to 7 hours per 8-hour shift.

This role requires contact with potentially impaired clients seeking help.

General Responsibilities

To answer and manage a large volume of incoming calls and route them to the correct person or department. Greet customers that come into the business and assist them with the registration for admission process.

Know and abide by the general provisions of 42 CFR Part 2, “Confidentiality of Alcohol and Drug Abuse Patient Records”; and 45 CFR “Health Insurance Portability and Accountability Act”. This position has restricted access to patient health information.

Essential Functions

1. Regular attendance
2. Greet visitors and give directions.
3. Assist clients in the registration process; includes using carts to move luggage to baggage areas.
4. Pleasantly answer and screen incoming calls and assist staff with in-house calls.
5. Process outgoing and incoming mail, including U.S. postage and other special services.
6. Keep inventory of office supplies, when necessary.
7. Ensure cleanliness of the lobby area.
8. Must be able to work in a constant state of alertness as to perform the job in a safe manner.
9. Must be ability to work in a cooperative manner with co-workers, managers, clients and prospective clients.
10. Must be emotionally and physically capable of functioning under stressful situations.
11. Other duties as assigned.
12. If recovering, two (2) years of continuous verifiable sobriety.