Receptionist

Addiction And Mental Health Services; Huntsville, Madison (AL, AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Expanded Benefits

Paid Time Off

Job summary

Bradford Health Services is seeking an entry-level front desk / receptionist for a rotating weekend and holiday schedule. The role requires a pleasant phone presence, strong communication skills, and the ability to manage admissions with discretion and care.

Responsibilities include greeting visitors, routing calls, and assisting with registration while maintaining confidentiality under HIPAA. A high school diploma or GED is required, with opportunities for growth and a supportive benefits

Qualifications

• Must have a pleasant telephone voice and the ability to assess and control conversations.
• Excellent verbal communication skills and strong interpersonal, customer service, and organizational abilities.
• Must be computer literate and able to type 20–30 WPM accurately.

Responsibilities

• Answer and manage a large volume of incoming calls and route to correct person/department.
• Greet customers in person and assist with admission registration.
• Adhere to confidentiality requirements (HIPAA) and related privacy provisions.
• Maintain lobby cleanliness and assist with general office tasks.
• Work in a cooperative manner with staff and clients; handle stressful situations calmly.

Skills

Pleasant telephone voice

Verbal communication

Interpersonal skills

Customer service

Typing 20-30 WPM

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

23 days ago Requisition ID: 5899

About Company:

This is a rotating weekend/holiday position.

We're officially a Great Place To Work®! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work® Certification - based entirely on feedback from our own employees.

This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

Expanded Coverage - Options for domestic partners and a wider network of in-network providers.

Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more.

Student Loan Repayment - Available for nurses and therapists.

Retirement Benefits - 401(k) plan through Voya to help employees plan for the future.

Generous PTO - A robust paid time off policy to support work-life balance.

Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don't just invest in our patients - we invest in our people.

Entry Level Qualifications:

High School Diploma or GED required. Possess pleasant telephone voice. Must be able to assess and control conversations. Excellent verbal communication skills required, as well as, interpersonal, customer service, and organizational skills. Must be computer literate and able to type 20-30 WPM accurately. Must be able to see 20/40 corrected in each eye and hear (hearing aid acceptable). Must be able to sit continuously for 6 to 7 hours per 8-hour shift. This role requires contact with potentially impaired clients seeking help.

General Responsibilities:

To answer and manage a large volume of incoming calls and route them to the correct person or department. Greet customers that come into the business and assist them with the registration for admission process.

Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Alcohol and Drug Abuse Patient Records"; and 45 CFR "Health Insurance Portability and Accountability Act". This position has restricted access to patient health information.

Essential Functions:

1. Regular attendance
2. Greet visitors and give directions.
3. Assist clients in the registration process; includes using carts to move luggage to baggage areas.
4. Pleasantly answer and screen incoming calls and assist staff with in-house calls.
5. Process outgoing and incoming mail, including U.S. postage and other special services.
6. Keep inventory of office supplies, when necessary.
7. Ensure cleanliness of the lobby area.
8. Must be able to work in a constant state of alertness as to perform the job in a safe manner.
9. Must be ability to work in a cooperative manner with co-workers, managers, clients and prospective clients.
10. Must be emotionally and physically capable of functioning under stressful situations.
11. Other duties as assigned.
12. If recovering, two (2) years of continuous verifiable sobriety.