Receptionist

Timonium Animal Hospital; Lutherville (MD); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care

Job summary

Timonium Animal Hospital in Lutherville, MD is seeking a Receptionist to be the face of the clinic, answering phones, greeting clients, and processing payments. You will help keep client records accurate and appointments organized, supporting a warm, efficient hospital environment.

Ideal candidates are personable, organized, and team-oriented, with experience in veterinary software and a flexible schedule that includes some weekends. Join a supportive network focused on compassionate care.

Qualifications

• Passion for providing excellent customer service.
• Exceptional communication skills with clients and colleagues.
• Strong organizational skills to manage schedules and records.
• Team-oriented mindset with ability to work independently.
• Flexible schedule including some weekends and holidays.

Responsibilities

• Manage a multi-line phone system and greet clients professionally.
• Maintain accurate medical records and schedule appointments.
• Handle financial transactions and ensure smooth hospital operation.
• Educate clients on preventive care and services to support pet health.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software

Flexibility

Tools

Veterinary software

Job description

The veterinarians and staff at Timonium Animal Hospital are ready to provide your pet with cutting edge veterinary medical care. From wellness exams and vaccines to advanced diagnostics and complex surgical procedures, your dog or cat will receive high quality care at our hospital. Each examination with a doctor has an Exam Fee OR for a Recheck Fee. These fees also apply for any vaccine(s) or booster vaccine(s), that are given by a doctor.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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