Veterinary Receptionist

Cummings Veterinary Hospital; Easton (Northampton County); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Teladoc

Job summary

Cummings Veterinary Hospital in Easton, PA, is seeking a Receptionist to join a team dedicated to high-quality small animal care. You will be the first point of contact, managing a multi-line phone system, greeting clients, and guiding patient flow.

You will also maintain medical records, schedule appointments, handle payments, and educate clients on preventative care while supporting a compassionate hospital environment. AAHA accreditation and community focus underscore our commitment.

Qualifications

• Strong customer service orientation and caring attitude toward animals.
• Basic familiarity with veterinary software is a plus.
• Flexible schedule including some weekends and holidays may be required.

Responsibilities

• Manage a multi-line phone system and greet clients warmly.
• Coordinate appointment scheduling and maintain accurate medical records.
• Handle financial transactions and process payments at the front desk.
• Educate clients on preventative care and hospital services to support pet health.

Skills

Customer service

Communication

Organization

Team player

Empathy

Tools

Vet software

Job description

At Cummings Veterinary Hospital, you join a practice deeply committed to the highest standards of small animal care. We are proud to serve the Easton community as an AAHA Accredited facility, a distinction that confirms our unwavering dedication to quality medicine and operational excellence. The community reflects this trust, awarding us an excellent 4.7-star Google rating. If you are looking for a highly respected environment where you can truly do your best work and make a measurable impact, this is your opportunity. We believe in supporting every member of our veterinary family. As a teammate at Cummings, you benefit from a network that views professional development as central to success. We prioritize a supportive culture designed to help you succeed, offering access to comprehensive education programs aimed at achieving your specific career goals, whether that means becoming a credentialed technician or stepping into a leadership role. Your growth is our priority. Providing exceptional medicine is at the heart of what we do. While our commitment to small animal care is clear through our AAHA accreditation, we ensure that our clinicians are never practicing in isolation. Teammates have direct access to internal specialty consultations and resources across our broader network, allowing you to approach complex cases with confidence and the full support of experts. We provide the tools and collaborative environment necessary to uphold the standard of care our clients expect.

Working in Easton, Pennsylvania, offers an engaging blend of historic charm and modern community activity. Located in the Lehigh Valley, Easton provides fantastic accessibility while maintaining a distinct local identity. When you step away from the clinic, you will find a vibrant area known for its quality of life and opportunities to connect with the local pet-owning public. This is a region where you can establish deep community roots.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

• As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.
• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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