RECEPTIONIST

UHS; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Full-time and part-time roles

Medical, Dental, Vision plans

401(k) with company match

SoFi student loan refinancing

Nursing education benefits

Career development within UHS

Pet Insurance

Job summary

Spring Mountain Treatment Center is a 110-bed mental health facility offering acute crisis stabilization for all ages in a secure inpatient setting. We are seeking a professional receptionist to be the first point of contact for patients, visitors, and callers, ensuring a welcoming, organized, and secure environment.

The role requires handling multi-line calls, directing inquiries, coordinating admissions, mail, deliveries, and maintaining logs.

Qualifications

• Minimum High School diploma or equivalent.
• Two years of relevant experience in a psychiatric setting/patient care preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and standard office equipment.

Responsibilities

• Answer and route calls to appropriate departments.
• Greet visitors and manage sign-in procedures.
• Process mail, packages, and deliveries; notify departments.
• Maintain reception logs and patient/case manager records.
• Coordinate taxi requests and admissions processes; support discharge procedures.

Skills

Customer service

Organizational skills

Detail-oriented

Multitasking

Verbal & written communication

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Responsibilities

Spring Mountain Treatment Center is a 110-bed mental health facility providing acute crisis stabilization services for adults, teens, and children in a secure inpatient setting since 2001. Our individualized treatment includes a structured, therapeutic environment, intensive physician involvement and oversight, and daily group and educational programs. We provide a caring and healthy environment that gives individuals a chance to make positive changes.

Website: https://www.springmountaintreatmentcenter.com

Spring Mountain Treatment Center is currently seekinga professional, customer service-oriented Receptionist to join our team. As the first point of contact for patients, visitors, and callers, the Receptionist plays a vital role in creating a welcoming and professional environment. The Receptionist will manage a multi-line telephone system, direct calls appropriately, greet and assist visitors, and ensure secure access to the facility. Additional responsibilities include coordinating taxi requests, processing mail and UPS shipments, routing discharge documentation, and maintaining reception-related records and logs. The Receptionist also supports patient and visitor screening processes by maintaining patient/case manager logs and youth visitor lists to ensure compliance with facility procedures. The ideal candidate is organized, detail-oriented, able to manage multiple tasks efficiently, and committed to providing exceptional customer service in a fast-paced healthcare environment.

Job Duties/Responsibilities

• Consistently answers and routes incoming calls to the appropriate departments.
• Files daily visitor logs and patient visitor sign-in records.
• Receives, distributes, and tracks incoming mail, UPS, FedEx, and other deliveries; promptly notifies departments of deliveries.
• Processes outgoing mail and shipments, applies postage, and maintains postage usage logs.
• Ensures proper payroll check pick-up procedures are followed.
• Accurately tracks and records transports and walk-in traffic to support operational monitoring.
• Completes, distributes, and files patient belongings documentation in a timely manner.
• Assists with inquiry calls and coordinates ambulance and walk-in admissions processes.
• Routes discharge paperwork and processes bed change notifications appropriately.
• Manages and monitors incoming calls during designated patient phone hours.
• Manage visitors during patient visits, therapy sessions or discharge.
• Performs other duties as assigned/required by this position.

Benefits & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off (full-time and part-time positions)
• Excellent Medical, Dental, Vision and Prescription Drug Plans (full-time and part-time positions)
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com

Qualifications

Requirements

• Minimum High School diploma or equivalent required.
• Minimum of two years relevant experience in a psychiatric setting/patient care preferred.
• Strong verbal and written communication skills.
• Ability to follow both written and verbal instructions.
• Thorough knowledge of how to access local resources.
• Proficiency in Microsoft Office Suite.
• Proficient in the operation of standard office equipment, including fax machines, printers, copiers, and scanners.
• Demonstrate resourcefulness and proactive problem-solving.
• Adheres to all hospital policies, procedures, and regulatory requirements.
• Exhibits strong leadership qualities, including professionalism, patience, empathy, and sound judgment.
• New hires are required to attend one (1) full week of New Employee Orientation on day shift, normally 8:00 am – 4:30 pm Monday through Friday.
• Must successfully pass background check (includes criminal history, Child Abuse and Neglect Registry, and ABI/FBI fingerprint check).
• Must successfully complete RQI BLS training and obtain required certification.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.