Receptionist

Children's Medical Center; Lake Shore Estates (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with profit sharing

Growth opportunities

Job summary

Children’s Medical Center in Palm Harbor, FL is seeking a full-time Receptionist to support the Patient-Centered Medical Home team. This role handles calls, appointment scheduling, patient check-in, and basic billing inquiries, ensuring smooth daily operations in a fast-paced pediatric practice.

Evening and weekend shifts rotate, and staff must maintain confidentiality and a welcoming environment. Proficiency with computer systems and EHR is preferred, with opportunities for growth and a

Qualifications

• Education: High school diploma or equivalent.
• 1-2 years experience in the medical or customer service field preferred.
• Excellent customer service and communication.
• Proficient with computers and phone systems.
• Knowledge of insurance, eligibility, and medical terminology preferred.

Responsibilities

• Answer and route calls; schedule and confirm appointments
• Greet and check in patients; maintain demographics, insurance, and pharmacy information
• Verify insurance, collect copays/balances, and assist with basic billing inquiries
• Scan and manage patient documentation in the EHR
• Coordinate interpreter services and address patient communication needs
• Monitor reception area, communicate delays, and maintain a welcoming environment
• Process medical record requests, forms, and daily reports/deposits
• Ensure confidentiality, safety, and infection control standards

Skills

Customer service

Communication

Organizational skills

Multitasking

EHR system

Education

High school diploma

Tools

EHR system

Job description

Job Location: Palm Harbor Office - Palm Harbor, FL 34684

Salary Range: $15.50 - $17.00 Hourly

Children’s Medical Center is a busy pediatric practice proudly serving our community for over 30 years, with four locations. We offer a competitive benefits package including paid time off, health, dental, vision, life insurance, short- and long-term disability, and a 401(k) with profit sharing after one year, along with opportunities for growth.

We are seeking a full-time Receptionist to join our Patient-Centered Medical Home team. This role provides administrative support to patients, families, and care team members to ensure efficient workflow and exceptional patient care. Evening and weekend shifts are required on a rotating basis.

Key Responsibilities

• Answer and route calls; schedule and confirm appointments


• Greet and check in patients; maintain accurate demographic, insurance, and pharmacy information


• Verify insurance, collect copays/balances, and assist with basic billing inquiries


• Scan and manage patient documentation in the EHR


• Coordinate interpreter services and address patient communication needs


• Monitor reception area, communicate delays, and maintain a welcoming environment


• Process medical record requests, forms, and daily reports/deposits


• Ensure compliance with confidentiality, safety, and infection control standards

Requirements

• Excellent customer service, communication, and organizational skills


• Ability to multitask in a fast-paced environment


• Proficient in computer systems, phone operations, and documentation


• Knowledge of insurance, eligibility, and medical terminology preferred


• Professional, team-oriented, and detail-driven

Qualifications

• Education: Minimum high school diploma or equivalent.


• Experience: 1-2 years experience in the medical or customer service field preferred.

Compensation is competitive and based on experience, qualifications, and other factors

We are an Equal Opportunity Employer / Drug-Free Workplace