Receptionist

Children's Medical Center; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with profit sharing

Growth opportunities

Job summary

Children's Medical Center in Tampa, FL is seeking a full-time Receptionist to support our Patient-Centered Medical Home team and ensure smooth front-desk operations. You will answer calls, greet patients, verify demographics and insurance, collect copays, and assist with basic billing while maintaining a welcoming, organized environment.

Ideal candidates have 1–2 years in medical or customer service settings, strong communication, multitasking, and proficiency with EHR and phone systems.

Qualifications

• Education: minimum high school diploma or equivalent.
• 1–2 years experience in medical or customer service field preferred.
• Excellent customer service, communication, and organizational skills.
• Proficient in computer systems, phone operations, and documentation.
• Knowledge of insurance, eligibility, and medical terminology preferred.
• Professional, team-oriented, and detail-driven.

Responsibilities

• Answer and route calls; schedule and confirm appointments.
• Greet and check in patients; maintain demographic, insurance, and pharmacy information.
• Verify insurance, collect copays/balances, and assist with basic billing inquiries.
• Scan and manage patient documentation in the EHR.
• Coordinate interpreter services and address patient communication needs.
• Monitor reception area, communicate delays, and maintain a welcoming environment.
• Process medical record requests, forms, and daily reports/deposits.
• Ensure confidentiality, safety, and infection control standards.

Skills

Customer service

Communication

Multitasking

EHR proficiency

Phone operations

Documentation

Medical terminology

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Children’s Medical Center is a busy pediatric practice proudly serving our community for over 30 years, with four locations. We offer a competitive benefits package including paid time off, health, dental, vision, life insurance, short- and long-term disability, and a 401(k) with profit sharing after one year, along with opportunities for growth.We are seeking a full-time Receptionist to join our Patient-Centered Medical Home team. This role provides administrative support to patients, families, and care team members to ensure efficient workflow and exceptional patient care. Evening and weekend shifts are required on a rotating basis.Key ResponsibilitiesAnswer and route calls; schedule and confirm appointmentsGreet and check in patients; maintain accurate demographic, insurance, and pharmacy informationVerify insurance, collect copays/balances, and assist with basic billing inquiriesScan and manage patient documentation in the EHRCoordinate interpreter services and address patient communication needsMonitor reception area, communicate delays, and maintain a welcoming environmentProcess medical record requests, forms, and daily reports/depositsEnsure compliance with confidentiality, safety, and infection control standardsRequirements:Excellent customer service, communication, and organizational skillsAbility to multitask in a fast-paced environmentProficient in computer systems, phone operations, and documentationKnowledge of insurance, eligibility, and medical terminology preferredProfessional, team-oriented, and detail-drivenQUALIFICATIONS:Education: Minimum high school diploma or equivalent.Experience: 1-2 years experience in the medical or customer service field preferred.Compensation is competitive and based on experience, qualifications, and other factorsWe are an Equal Opportunity Employer / Drug-Free WorkplaceTo apply please visit npcmc.com and navigate to "about us" and "careers" .