Receptionist

Eden Senior Care, LLC; Kingston (Luzerne County); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

Edenbrook Second Ave, part of Eden East Network, seeks a friendly receptionist to welcome residents, visitors, vendors and staff, manage calls, and support departments in a dynamic post-acute care environment.

This part-time role requires independence, professionalism, and punctuality, with Tuesday and Friday 4 PM–8 PM shifts and alternating weekends; candidates should be comfortable with basic computer software and calm under pressure.

Formación

• Experience in customer service is preferred.
• Basic computer knowledge is required.
• Maintain a professional demeanor and strong communication.

Responsabilidades

• Answer and direct all incoming calls in a courteous manner.
• Operate the facility's paging system as needed.
• Greet and assist visitors and vendors and direct them appropriately.
• Assist by answering questions or refer to the right department.
• Monitor front entrance, including LOA residents, for safety and tracking.
• Make announcements over intercom during emergencies and drills.
• Provide administrative support to other departments as needed.

Conocimientos

Customer service

Phone etiquette

Time management

Professional demeanor

Herramientas

Office software

Descripción del empleo

Edenbrook Second Avenue is a proud member of the Eden East Network, a leading provider of post-acute rehabilitation and long-term care. We are committed to delivering excellence in care through a holistic approach that nurtures the mind, body, and soul. Join our compassionate and dedicated team in making a difference in the lives of our residents and staff.

Position: Receptionist (Part-time)

Shift Schedule: Tuesday and Friday 4PM-8PM, including every other weekend

Receptionist to serve as the first point of contact for residents, visitors, vendors, and staff. This role requires an individual who can provide excellent customer service while managing incoming calls, assisting visitors, and supporting other departments as needed. The ideal candidate must be able to work independently and professionally and adapt to various tasks in a dynamic environment.

Responsibilities

• Answer and direct all incoming phone calls in a professional and courteous manner.
• Operate the facility's paging system as necessary.
• Greet and assist all visitors and vendors upon arrival, ensuring they are directed to the appropriate department or contact person.
• Assist by answering questions from residents, visitors, and vendors or referring them to the appropriate department for further information.
• Monitor residents at the front entrance, especially those with a Leave of Absence (LOA) status, ensuring proper tracking and safety protocols are followed.
• Make announcements over the intercom system during emergencies and drills (e.g., fire alarms, missing resident situations).
• Provide administrative support to other departments by assisting with special projects as needed.

Qualifications

• Must have basic knowledge of computers and be comfortable using standard office software.
• Ability to work independently and demonstrate excellent time management skills.
• Professional demeanor, as this role represents the first impression of the facility.
• Excellent communication and interpersonal skills.
• Additional Requirements:
• Ability to maintain a calm, professional, and customer-focused approach in all interactions.
• Strong organizational skills and attention to detail.

If you are a dedicated and compassionate nurse seeking an opportunity to make a positive impact on the lives of seniors, we invite you to join our team at Edenbrook Second Ave.

Edenbrook Second Ave is an equal-opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.