Receptionist

Vetcelerator; Holland (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

East Holland Veterinary Clinic invites a dedicated Client Service Representative to join our front desk team. We are a family-owned, community-focused practice serving Holland since 1977, seeking a reliable, self-motivated professional with excellent communication and organizational skills.

You will greet clients, schedule appointments, educate on services, and help maintain a welcoming lobby. Veterinary experience is preferred but not required; paid time off and growth opportunities are offered

Qualifications

• Reliable, detail-oriented professional with a strong work ethic.
• Self-motivated and eager to learn new skills.
• Excellent communication skills, both written and verbal.
• Calm and confident under pressure; able to juggle tasks comfortably.
• Customer service experience required; veterinary experience preferred but not mandatory.

Responsibilities

• Greet clients warmly and professionally in person, by phone, and by email
• Accurately schedule appointments and manage daily workflow
• Provide education and guidance to clients about services, preventive care, and clinic policies
• Maintain a clean, organized, and welcoming lobby environment
• Process payments and maintain accurate records
• Collaborate closely with technicians, assistants, and doctors
• Anticipate needs and step in wherever support is needed
• Uphold our clinic values: kindness, accountability, teamwork, and exceptional service

Skills

Customer service

Communication skills

Teamwork

Leadership

Excel

Payments processing

Organizational skills

Reliability

Job description

East Holland Veterinary Clinic - Locally Owned, Community Focused

East Holland Veterinary Clinic is a family-owned small animal practice serving the Holland community since 1977. We're proud of our long history, our loyal clients, and a team that's committed to exceptional care. We're growing and looking for a dedicated, self-motivated Client Service Representative to join our front desk team.

If you enjoy learning, excel at multitasking, and want to work somewhere that values professionalism, teamwork, and tradition, this could be the perfect fit.

About the Role

Our Client Service Representatives are the first and last impression clients have of our clinic. Youll play a key part in keeping the day running smoothly, supporting both our clients and our medical team with excellent communication, organization, and problem-solving skills.

Key Responsibilities:

• Greet clients warmly and professionally in person, by phone, and by email
• Accurately schedule appointments and manage daily workflow
• Provide education and guidance to clients about services, preventive care, and clinic policies
• Maintain a clean, organized, and welcoming lobby environment
• Process payments and maintain accurate records
• Collaborate closely with technicians, assistants, and doctors
• Anticipate needs and step in wherever support is needed
• Uphold our clinic values: kindness, accountability, teamwork, and exceptional service

What Were Looking For

• Reliable, detail-oriented professional with a strong work ethic
• Self-motivated and eager to learn new skills
• Excellent communication skills, both written and verbal
• Calm and confident under pressure; able to juggle tasks comfortably
• Customer service experience required; veterinary experience preferred but not mandatory
• Ability to work independently and as part of a cohesive team
• A genuine interest in animals and supporting the clients who love them

Schedule & Compensation

• Part-time: 15-25 hours per week
• Consistent weekly schedule with some flexibility
• Competitive pay based on experience
• Opportunities for training and advancement within the practice
• Paid Time Off for part-time team members
• Supportive leadership and a positive, team-centered culture
• Stability and accountability of a locally owned veterinary practice, not a corporate chain

Why East Holland Veterinary Clinic?

We've been family-owned for nearly five decades, and that stability shapes how we operate. Decisions are made in-house by people who know our team and our clients. We value tradition, consistency, and the kind of service that makes clients feel like family.

If you want to be part of a practice that blends long-standing values with modern veterinary care and where your voice actually matters, we'd love to meet you.

Required Skills:

Flexibility Resume Organization Accountability Compensation History Communication Skills Excel Payments Records Pressure Education Email Teamwork Customer Service Leadership Training Communication