Receptionist

LifePoint Health; Georgetown (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well‑being

Professional Development

Job summary

LifePoint Health is seeking a receptionist for the Rock Springs location to greet visitors, manage front desk operations, and support patient intake processes. You will collect demographics and insurance data, assist with check-in/check-out, and handle calls and messages with professionalism.

The role requires a high school diploma or equivalent, with medical front office experience and knowledge of medical terminology preferred.

Qualifications

• High school diploma or equivalent. Medical front office experience preferred. Knowledge of medical terminology preferred.
• Requires critical thinking, decisive judgment, and ability to work with minimal supervision.
• Able to work in a stressful environment and handle multiple tasks.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates front desk workflow and maintains office records.
• Completes check-in/check-out and gathers patient demographics/insurance data.
• Collects copays and balances for current and past visits.
• Schedules referrals and notifies patients as needed.
• Places and screens calls, and manages messages.

Skills

Customer service

Communication skills

Medical terminology

Education

High school diploma or equivalent

Job description

Your experience matters

Rock Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Receptionist in our Rock Springs location, joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Join our team of healthcare professionals at Rock Springsis a behavioral health hospital with the best care options for our patients. We are committed to providing personalized and high-quality healthcare in a friendly and welcoming environment.

How you'll contribute

• Greets visitors and communicates with patients and providers.

• Coordinates work flow and complies records of office activities.

• Completes all aspects of check‑in/check‑out process.

• Enters and updates patient demographics and insurance information.

• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.

• Complete pre‑appointment checklists and prepares accordingly.

• Places, answers, and directs phone calls and distributes messages. Including retrieval and distribution of answering service messages.

• Keeps office area neat and tidy.

• Monitors and maintains log of needed office supplies.

• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

• Monitors and addresses all front office task buckets in a timely manner.

• Schedule referrals for patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient as needed.

• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part‑time and PRN employees, and more.

• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long‑term disability, paid family leave and paid time off.

• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well‑being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development:Ongoing learning and career advancement opportunities.

• What we're looking forApplicants should have a high school diploma or equivalent preferred. Additional requirements include:
  Medical front office experience preferred.
  Knowledge of medical terminology preferred.
  Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
  Must be able to work in a stressful environment and take appropriate action.

EEOC Statement

Rock Springs is an Equal Opportunity Employer. Rock Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.