Assessment Coordinator, Behavioral Health

Rock Springs; Georgetown (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Rock Springs in Georgetown, TX is hiring an Assessment Coordinator to assess callers and schedule initial psychiatric assessments, triage patients to services, respond to inquiries, and facilitate admissions.

The role supports the Care Coordination Manager with data entry and administrative tasks, ensuring smooth patient flow from intake to discharge across substance abuse, dual diagnosis, and emotional health services.

Qualifications

• Experience in a psychiatric health-care facility preferred; strong clinical assessment skills required.
• CPR and de-escalation certification within 30 days of hire.

Responsibilities

• Assess walk-in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments.
• Answer inquiries about treatment and facility services; present options and set appointments.
• Coordinate admissions; collaborate with business office to ensure efficient processes and referrals as needed.
• Provide clerical support to the Care Coordination Manager and team; data entry into the electronic record system.

Skills

Customer service

Triage

Clinical assessment

Education

High School Diploma or GED

Job description

Your experience matters! At Rock Springs, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person.

Title: Assessment Coordinator

Job Type: Full time

How You'll Contribute

Assesses the needs of walk-in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process.

Essential Functions

• Assess walk-in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Additional Information

• Requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Qualifications And Requirements

• Education: High School Diploma or GED preferred.
• Experience: Previous experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred; strong clinical assessment skills required.
• Certifications: CPR and de-escalation certification required within 30 days of hire.

About Us

Rock Springs is located in Georgetown, TX, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

EEOC Statement

\"Rock Springs\" is an Equal Opportunity Employer. Rock Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.