Receptionist, Day Shift - Rock County Float Pool

Mercyhealth; Janesville, Northern (WI, KY); Hybrid; USD 23,000 - 35,000; Full time

Job summary

Mercyhealth in Janesville, WI seeks a Receptionist for day shift coverage in Rock County. Responsibilities include answering calls, greeting visitors, scheduling appointments, and managing Epic registration and check-in with patient demographics and insurance verification. Cash handling and MyChart support may be involved.

Ideal candidates have prior medical receptionist experience, solid communication, and basic Epic knowledge. Ability to work flexible hours during peak times is a plus.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Understands Critical Moments of Service techniques and standards.
• Basic knowledge of Epic preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of medical terminology preferred.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers and forwards calls to appropriate personnel.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Schedules patient appointments.
• Registration in Epic and check-in processes; loads and updates patient demographics and scans insurance coverage.
• Collects co-payments and other self-pay obligations and posts in Epic.
• Performs cashiering and daily cash balance tasks and cash-handling procedures.

Skills

Interpersonal skills

Written communication

Medical terminology

Keyboard skills

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

## Receptionist, Day Shift - Rock County Float PoolApply: Mercyhealth South - Janesville, WI: PRN: Posted Today: 2026-03652**ESSENTIAL DUTIES AND RESPONSIBILITIES****Clerical*** Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes *Epic* *Messages* to nursing and provider as appropriate.* Retrieves messages from voice mail and forwards to appropriate personnel.* Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.* Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.* Monitors visitor access and issues passes when required.* Receives, sorts, and routes mail, and maintains and routes publications.* Orders, receives, and maintains office supplies.* Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.* Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.* Performs other clerical duties as needed.**Epic Scheduling and Registration*** Schedules patient appointments* Responsible for EMR-Electronic Medical Records registration and check-in processes in *Epic*.* Loads, verifies and updates patient demographics.* Scans, loads and verifies insurance coverage.* Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.* Reviews all Alerts in *Epic* and refers patient to a PFC when necessary.* Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.* Provides patient with an estimated self-pay obligation when appropriate.* Performs cashiering functions and online payment posting within Epic.* Processes payments and deposits by adhering to the system's Cash Handling Policy.* Completes daily closing report and balances their individual cash drawer at the end of each day.* Performs petty cash count in and out daily and records appropriately.* Assist patients with MyChart signup and activation.* Replies to MyChart messages in a timely manner, closing messages when complete.* Safeguards patient privacy and confidentiality per MHS policies.* Preps Routes daily for upcoming appointments for frontline registration.* Reviews daily work queues and corrects identified patient registration errors.* Utilizes Epic waitlists based on provider preference.* Reviews and updates no-shows and cancellations for the day**EDUCATION AND/OR EXPERIENCE**High School diploma or equivalent preferred Previous medical reception or reception experience preferred.**CERTIFICATION/LICENSURE**N/A**OTHER SKILLS AND ABILITIES** Understands and demonstrates Critical Moments of Service techniques and standards Ensures reception and lobby areas are well maintained and clean May be required to work flexible hours and overtime during peak hours. Preforms all other duties as assigned. May be responsible for working in alternate locations Basic knowledge of keyboard skills and medical terminology preferred. Good interpersonal and written communication skills. Basic knowledge of Epic preferred. **LEVEL OF SUPERVISION**Some independent judgment is required, but alternatives are limited by standard practices or procedures.**SUPERVISES**There are no supervision duties.**PAY RANGE:**$16.89 - $25.33