RECEPTIONIST

FellowshipLIFE Inc; Freehold Township (NJ); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Luxury wellness environment

Team recognition programs

Anniversary and holiday awards

Supportive leadership and professional

Job summary

FellowshipLIFE in Freehold, NJ seeks a polished Front Desk Concierge to greet residents, guests and vendors, manage appointments, and uphold the luxury presentation of our life plan community.

The role emphasizes hospitality, high-touch customer service, accurate records, and professional communication. Candidates should have front desk experience, strong service skills, and a neat, reliable demeanor ready to support a serene, upscale environment.

Qualifications

• Previous front desk hospitality experience.
• Strong customer service and communication skills.
• Professional appearance and demeanor.
• Organized, detail-oriented, and proactive.
• Comfortable multitasking in a fast-paced yet serene environment.

Responsibilities

• Greet residents, guests and vendors warmly and professionally.
• Manage appointments, confirmations, and modifications.
• Answer phones and respond to emails in a timely, polished manner.
• Process payments, gift cards, and retail transactions.
• Maintain accurate client records and notes.
• Balance the register and complete end-of-day reporting when closing.

Skills

Front desk hospitality

Customer service

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RECEPTIONIST

Full Time Clerical Freehold, NJ, US

Salary Range: $18.00 To $20.00 Hourly

FellowshipLIFE is more than a workplace. Every day, our teams across our Life Plan Communities in New Jersey come together with a shared purpose: to serve others with compassion, excellence, and a genuine spirit of hospitality. Whether your role is in healthcare, hospitality, operations, administration, or support services what you do truly matters. Each team member helps create an environment where everyone feels valued, supported, and encouraged to grow.

As a mission-driven organization, FellowshipLIFE is committed not only to enriching the lives of older adults and those we serve, but also to helping our team members thrive. We believe in creating opportunities for growth, supporting career development, and recognizing the unique strengths each person brings. Here, you’re encouraged to learn, advance, and build a future you’re proud of all while being part of a team that truly values you and your contributions.

We are seeking a polished, professional, and service-driven Front Desk Concierge to serve as the first point of contact for residents, team members, and vendors.

This role is ideal for someone who understands the importance of first impressions, and is passionate about hospitality and guest care.

Position Overview

As a Front Desk Concierge, you will be responsible for warmly greeting guests, ensuring a seamless guest journey, and upholding the pristine presentation of our luxury environment. You will play a key role in delivering an exceptional experience from arrival to departure.

Key Responsibilities

• Guest Experience & Hospitality
• Greet guests warmly and professionally upon arrival
• Provide a high-touch, luxury-level customer service experience
• Escort guests as needed and ensure comfort throughout their visit
• Handle guest inquiries with confidence and professionalism
• Resolve minor concerns promptly and

Front Desk Operations

• Manage appointment scheduling, confirmations, and modifications
• Answer phones and respond to emails in a timely and polished manner
• Process payments, gift card transactions, and retail purchases
• Maintain accurate client records and notes
• Balance the register and complete end-of-day reporting when closing
• Ensure the reception area, retail displays, and common areas remain immaculate
• Perform light daily upkeep to maintain luxury presentation standards
• Monitor spa and salon spaces throughout the day
• Contact housekeeping promptly if significant cleaning or maintenance issues arise
• Support overall ambiance including lighting, music, and cleanliness standards
• Communicate effectively with spa and salon service providers
• Support promotional initiatives and special events
• Uphold confidentiality and professionalism at all times

Qualifications

• Previous front desk hospitality experience
• Strong customer service and communication skills
• Professional appearance and demeanor
• Organized, detail-oriented, and proactive
• Comfortable multitasking in a fast-paced yet serene environment
• Reliable, punctual, and trustworthy
• Ability to open and/or close the facility independently

What We Offer

• Opportunity to work in a luxury wellness environment
• Team recognition programs
• Anniversary and holiday awards
• Supportive leadership and professional growth opportunities

If you are passionate about hospitality, excellence, and creating memorable guest experiences,