Receptionist

Mars Petcare; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to act as the face of the practice, delivering exceptional service to clients and their pets. The role focuses on greeting clients, handling calls, scheduling visits, processing payments, and assisting with products and services.

You will educate clients on general pet care and ensure records are accurately maintained in a fast-paced clinic. The ideal candidate is personable, professional, and customer-focused, with a passion for

Qualifications

• Excellent communication and customer service skills.
• Ability to explain medical fees and payment options to clients.
• Knowledge of basic pet care and husbandry concepts to answer general questions.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Answer telephone calls and schedule/confirm appointments.
• Place outbound follow-up calls to clients and prospective clients.
• Present and explain fees, process payments, and handle transactions.
• Recommend products/services, including prescriptions when appropriate.
• Maintain medical records, charts, and correspondence.
• Keep the facility neat and clean inside and outside.

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com