Receptionist

Life Care Centers of America; Federal Way (WA); On-site; USD 38,000 - 48,000; Full time

Job summary

Life Care Center of Federal Way is seeking a Receptionist to greet visitors, answer phones, and provide courteous administrative support in a post-acute care setting. The role emphasizes professional conduct, confidentiality, and adherence to Life Care standards.

Responsibilities include managing the front desk, coordinating with clinical and support teams, and ensuring smooth daily operations while maintaining a welcoming atmosphere for patients and families.

Qualifications

• High school diploma or equivalent required.
• Secretarial program or at least 6 months of clerical experience.
• Proficient with Microsoft Word, Excel, and email.

Responsibilities

• Serve as the first point of contact for guests and visitors in person and by phone.
• Operate the facility phone and paging system.
• Provide friendly, professional customer service to patients and visitors.
• Assist in the evacuation of patients.
• Maintain dependable, regular attendance and punctuality.
• Communicate effectively with interdisciplinary team.
• Read, write, speak, and understand English.
• Maintain confidentiality and professional relationships.

Skills

Customer service

Education

High School diploma or equivalent

Secretarial program or 6 months clerical experience

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Life Care Center of Federal Way is set on beautiful Easter Lake in Federal Way, Washington. We offer inpatient and outpatient rehabilitation services, short-term and long-term care and a variety of other skilled nursing services to meet each patient's individual care needs.

We are currently seeking a qualified receptionist to join our team. As our associate, we believe you are our most valuable resource. We provide an environment where you will thrive, grow, and always feel supported.

Position Summary

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone in accordance with all applicable laws, regulations, and Life Care standards.

Education, Experience, And Licensure Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Specific Job Requirements

• Proficient in Microsoft Word, Excel, and e mail
• Make independent decisions when circumstances warrant such action
• Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
• Implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintains professional working relationships with all associates, vendors, etc.
• Maintains confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training

Essential Functions

• Service as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language

An Equal Opportunity Employer