Receptionist

Family Service Association; Fall River (MA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Sign-on bonus

Job summary

Family Service Association in Fall River, MA, is seeking a part-time Receptionist (24 hours/week) to greet clients, handle referrals, and coordinate with staff to ensure timely communication.

The role requires a High School diploma and basic computer skills, with at least one year of experience working with youth and families. Bilingual English/Spanish or English/Portuguese is encouraged.

The position offers a $500 signing bonus and pays $19.00 per hour, with a Monday–Friday schedule, 9–3 or 10–4.

Qualifications

• High School diploma and basic computer skills.
• One year of relevant experience with youth and families.
• Ability to work with diverse populations and maintain a nonjudgmental attitude.

Responsibilities

• Greet clients in person and by telephone and manage referrals.
• Communicate with program staff about appointments and messages.
• Type letters, messages, memos, and client records.
• Maintain reception area and organize materials.
• Assist with event planning and logistics.
• Keep data records for direct service and administration.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High School diploma

Computer experience/training

Experience with youth and families

Tools

MS Office

Job description

We are offering a $500.00 sign on bonus!

We are seeking to hiring a part time (24 hours per week) Receptionist to join our incredible team at our Family Resource Center (FRC).

The Receptionist is responsible for greeting clients in person and by telephone, completing referrals for individuals seeking services, and ensuring timely communication with program staff regarding appointments, arrivals, and messages. As Receptionist at the FRC you will serve as the first point of contact for individuals and families accessing services, providing a welcoming, professional, and trauma-informed environment.

The schedule for this position is Monday through Friday from 9 - 3 or 10 - 4. The starting pay rate is $19.00 per hour.

Responsibilities

• Respect the confidentiality nature of all program services and communications therewith.
• Receive and communicate with clients and others who call or come to the Agency.
• Will contact, either personally or by written communication, all staff personnel regarding messages they have received.
• Type letters, messages, memos, client records, or other communication assigned.
• Complete referrals for individuals seeking services.
• File electronically and manually, client records and other Agency materials properly in accordance with policy.
• Keep monthly statistical records or analysis as they are requested.
• Maintain reception area resource displays by organizing, replenishing, and removing outdated or obsolete brochures and informational materials.
• Assist the Program Manager with planning and completing event checklist activities, including preparing materials, coordinating logistics, setting up and breaking down event spaces, tracking assigned tasks, and ensuring all event preparations are completed in a timely manner.
• Keep records, forms, and other data of direct service, fiscal operations, and administrative services where such responsibilities are assigned.

Education and Experience requirements

• High School diploma required as well as computer experience and/or training.
• One year of relevant experience working with youth and families.
• Must have skills necessary to engage and work with others from diverse backgrounds & maintain a nonjudgmental attitude towards families.
• Experience working with children and families preferred. Must be willing to work with SED population.

Must be able to successfully complete a MA State CORI check, CPS check.

Bi-lingual English/Spanish and English/Portuguese speaking applicants are encouraged to apply.

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an affirmative action/Equal Opportunity Employer.