Intake Coordinator

Family Service Association - Fall River; Fall River (MA); On-site; USD 2,892,960 - 3,030,720; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Long-term disability insurance

403(b) retirement plan

Flexible Spending Account (FSA)

Three weeks of paid vacation

Twelve paid holidays

Generous earned sick time

Job summary

Family Service Association - Fall River is seeking a compassionate Intake Coordinator for our Kids Academy and After School Daycare programs in Fall River, MA. This full-time role supports enrollment, compliance with state regulations, and excellent customer service to families. Starting pay is $21.00-$22.00 per hour with a $1,000 sign-on bonus.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. and 35 hours per week.

Qualifications

• High school diploma or equivalent required.
• Previous EEC voucher experience preferred.
• Bilingual candidates are strongly encouraged to apply.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Responsibilities

• Manage voucher/subsidized care/fee-for-service processes including intakes, retention, reassessments, waiting lists, data input, CCFA database, and reporting.
• Determine eligibility, fees, and slot type based on criteria.
• Assess care availability based on capacity, attendance, and transportation needs.
• Provide tours for prospective families.
• Schedule start dates with teachers, admin staff, and program director for census management.
• Maintain child files per agency and EEC standards.
• Maintain health data on allergies and coordinate with Health Care Consultant.
• Track reassessments and complete required documentation or terminations per EEC standards.
• Oversee ProCare Program: posting receipts, collecting fees, updating ledger.
• Ensure attendance grids and parent fees are accurate and transferred to accounting.
• Provide coverage in classrooms and front desk as needed.
• Participate in agency functions, committees, and program marketing/recruitment.
• Attend required meetings and professional development trainings.
• Maintain regular communication with parents, staff, and agency.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Confidentiality

Education

High school diploma or equivalent

EEC voucher experience preferred

Job description

$1,000 Sign-On Bonus!

Family Service Association is seeking a compassionate and dependable Intake Coordinator to join our Kids Academy and After School Daycare programs. This is an excellent opportunity to make a meaningful impact while supporting children and families in accessing high-quality early education and care.

This is a full-time (35 hours per week) position with a Monday-Friday, 9:00 a.m. - 5:00 p.m. schedule. The starting pay is $21.00-$22.00 per hour, based on experience, education, certifications, and foreign language proficiency.

As the Intake Coordinator, you will oversee the enrollment process and ensure compliance with state regulations while providing exceptional customer service to families.

Responsibilities include:

• Responsible for all voucher management/subsidized care/fee-for-service related matters including but not limited to intakes, retention, reassessments, updating waiting lists, data input, maintaining information in the CCFA database, and completing necessary reports.
• Determine eligibility, fees, and slot type based on eligibility criteria.
• Determine availability of care based on licensed capacity, attendance, and transportation needs.
• Provide tours for potential children and families interested in the program.
• Schedule start dates with classroom Teachers, Administrative Assistant, and Program Director for census management.
• Maintain child files according to agency and EEC standard and regulation
• Maintain child health information pertaining to allergies and communicate with the Health Care Consultant.
• Track reassessment dates and complete required documentation or initiate termination process in keeping with established EEC standards.
• Oversee ProCare Program, including posting fee receipts, collecting parent fees, and updating the parent fee ledger as needed.
• Ensure attendance grids and parent fees are accurate, collected, and transferred to accounting in a timely manner.
• Provide coverage in classrooms and front desk as needed.
• Participate in Agency functions and committees as well as program marketing and client recruitment as needed.
• Attend required meetings and professional development trainings as necessary to this position.
• Maintain regular communication with parents, staff, and agency.

Qualifications

• High school diploma or equivalent required.
• Previous EEC voucher experience preferred.
• Bilingual candidates are strongly encouraged to apply.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Benefits

We value our employees and offer a comprehensive benefits package for full-time team members, including:

• Medical, dental, and vision insurance
• Life insurance
• Long-term disability insurance
• 403(b) retirement plan
• Flexible Spending Account (FSA)
• Three weeks of paid vacation
• Twelve paid holidays
• Generous earned sick time

Candidates must successfully pass a CORI/SORI and fingerprint-based background check.

Family Service Association is an Equal Opportunity Employer.

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 130-year tradition of high quality.