Receptionist

Highland Manor Rehabilitation & Nursing Center; Exeter (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare facility is seeking a dedicated Receptionist to join their team. This full-time position involves managing calls, greeting visitors, and providing excellent customer service. The ideal candidate will have strong communication skills and a background in clerical work, ensuring a warm and efficient environment for residents and staff alike.

Qualifications

• Prior receptionist or clerical experience preferred.
• Knowledge of office equipment and computer skills.

Responsibilities

• Operate telephone systems and manage calls.
• Greet residents and maintain confidentiality.
• Perform light clerical work and multitask.

Skills

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Receptionist at Highland Manor Rehabilitation & Nursing Center

Join us to apply for the Receptionist role at Highland Manor Rehabilitation & Nursing Center.

Position Details:

• Full-time, evening and weekend hours
• Long-term care/skilled nursing facility

Responsibilities:

1. Operate telephone systems, answer, screen, or forward calls, provide information, take messages, or schedule appointments
2. Greet residents, families, and employees; determine the nature and purpose of visits; direct or escort visitors
3. Maintain excellent customer service and communication skills
4. Assist residents, handle issues with residents, vendors, and family members
5. Communicate effectively with staff to ensure efficient facility operations
6. Create a warm, positive, and calm environment throughout the facility
7. Monitor entrance to prevent residents from leaving unattended if confused
8. Update and maintain resident funds records
9. Maintain confidentiality of residents' care information and funds following HIPAA guidelines
10. Perform light clerical work and multitask as needed
11. Assist other personnel as requested

Qualifications:

• Availability for evening and weekend hours
• Knowledge of office equipment; computer skills in Word and Excel a plus
• Prior receptionist or clerical experience preferred
• Experience in long-term care is a plus

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Health Care