Sourcing Junior Specialist - A

Capgemini; Tennessee (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking remote medical receptionists to support a U.S.-based medical practice. This full-time work-from-home role involves answering patient calls, scheduling appointments, and providing top-notch customer service. Ideal candidates will have experience in U.S. healthcare call centers or medical offices, along with strong communication skills and proficiency in EMR systems. With flexible working hours and comprehensive training provided, this is a fantastic opportunity to join a reputable healthcare provider and make a meaningful impact.

Benefits

Comprehensive training

Flexible work-from-home arrangements

Opportunity to work with a reputable U.S. healthcare provider

Qualifications

• At least 1 year of experience in U.S. healthcare call centers or medical reception.
• Excellent spoken and written English communication skills.

Responsibilities

• Answer incoming calls from U.S. patients professionally and courteously.
• Schedule and confirm appointments using the medical practice’s system.

Skills

Call center experience

Microsoft Office proficiency

Experience with EMR systems

Medical Billing & Coding knowledge

Banking support experience

Tools

EMR software

Scheduling tools

Job description

iTutormind Digital Education LLP— Remote

• Work from home

Qualifications

• Call center experience
• Microsoft Office proficiency
• Experience with EMR systems
• Medical Billing & Coding knowledge
• Banking support experience

Full job description

We are hiring remote medical receptionists based in India to support a U.S.-based medical practice. This is a full-time, work-from-home position where you will answer incoming phone calls from patients, schedule appointments, and provide excellent customer service.

Ideal candidates have experience working in a U.S. healthcare call center, U.S. medical office, or have handled calls for U.S. banks or insurance companies.

Key Responsibilities

• Answer incoming calls from U.S. patients professionally and courteously.
• Schedule, reschedule, and confirm appointments using the medical practice’s system.
• Update patient information accurately in Electronic Medical Records (EMR).
• Assist callers with questions regarding services, insurance, billing, and policies.
• Escalate urgent or emergency calls appropriately.
• Perform administrative tasks as assigned.

Qualifications

• At least 1 year of experience in U.S. healthcare call centers, U.S. medical reception, or U.S. banking support.
• Excellent spoken and written English communication skills.
• Strong computer skills, including EMR software, scheduling tools, and Microsoft Office.
• Must have a quiet home office setup and high-speed internet.

Preferred Backgrounds

• Experience with U.S. medical BPO processes
• Virtual assistance for U.S. clinics or hospitals
• Customer support experience in U.S. insurance or banking sectors
• Familiarity with EMR platforms like Athenahealth or Kareo (preferred)

Additional Details

• Location: Work from home
• Working Hours: Monday to Friday, U.S. business hours (night shift IST)
• Flexible work-from-home arrangements
• Comprehensive training provided
• Opportunity to work with a reputable U.S. healthcare provider

Job Type: Permanent

Schedule:

• Monday to Friday
• Night shift

Experience:

• Customer support: 1 year (Required)
• U.S. Healthcare: 1 year (Required)
• U.S. banking customer support: 1 year (Preferred)