Receptionist

ADP, Inc.; Englewood Cliffs (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Paid time off

Paid training

Job summary

Cadillac of Englewood Cliffs is seeking a professional Receptionist to be the first point of contact for customers and employees. The role involves answering and directing calls, greeting visitors, and supporting front-desk operations in a fast-paced luxury dealership environment.

The ideal candidate will have a high school diploma, prior receptionist experience, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Experience as a receptionist preferred.
• Experience with AP/AR is a plus.
• Excellent verbal and written communication skills.
• Ability to operate a multi-line phone system.
• Strong organizational and multitasking skills.

Responsibilities

• Greet customers, guests, and visitors promptly and professionally upon arrival.
• Direct calls to the appropriate sales, service, parts, finance, or administrative department.
• Assist customers with general questions and provide accurate information or connect them with the appropriate team member.
• Monitor and manage the dealership's front desk and reception area.
• Assist accounting team with Accounts Payable and Accounts Receivable.
• Make and receive customer calls as needed to support dealership operations.
• Maintain a clean, organized, and professional reception area.
• Receive, sort, and distribute incoming mail, packages, and other correspondence.
• Perform general administrative duties, including filing, copying, scanning, and other clerical tasks.
• Assist dealership management and staff with administrative projects as needed.
• Maintain confidentiality when handling customer and employee information.
• Provide exceptional customer service and represent the Cadillac dealership in a professional manner at all times.

Skills

Customer service

Telephone system

Communication skills

Organizational skills

Punctuality

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Scheduling software

Phone systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Englewood Cliffs, NJ, US

5 days ago Requisition ID: 1011

We are seeking a professional, friendly, and customer-focused Receptionist to join Cadillac of Englewood Cliffs. As the first point of contact for our customers and employees, the Receptionist plays an important role in creating a welcoming and exceptional dealership experience.

The Receptionist is responsible for answering and directing multiple phone lines, greeting customers, assisting with basic customer inquiries, supporting accounting functionalities, and supporting the dealership's daily administrative operations. This position requires someone who is organized, dependable, personable, and remains professional and composed in a fast-paced environment.

The ideal candidate takes pride in providing outstanding customer service and understands that every interaction is an opportunity to reinforce the dealership's commitment to a premium customer experience.

Minimum Qualifications:

• High school diploma or equivalent
• Previous experience as a receptionist
• Experience in Accounts Payable and Accounts Receivable
• Excellent verbal and written communication skills
• Ability to operate a multi-line phone system and general office equipment
• Strong organizational and multitasking skills
• Ability to maintain a positive and professional demeanor in a fast-paced environment
• Reliable attendance and punctuality
• Strong attention to detail

Preferred Qualifications:

• Previous experience in an automotive dealership, luxury retail, hospitality, or customer service environment
• Experience with dealership phone systems, scheduling software, or CRM systems
• Familiarity with automotive terminology and dealership departments
• Bilingual abilities are a plus
• Previous experience handling a high volume of inbound calls and customer interactions
• Experience providing service in a premium or luxury customer environment

Responsibilities:

• Greet customers, guests, and visitors promptly and professionally upon arrival
• Direct calls to the appropriate sales, service, parts, finance, or administrative department
• Assist customers with general questions and provide accurate information or connect them with the appropriate team member
• Monitor and manage the dealership's front desk and reception area
• Assist accounting team with Accounts Payable and Accounts Receivable
• Make and receive customer calls as needed to support dealership operations
• Maintain a clean, organized, and professional reception area
• Receive, sort, and distribute incoming mail, packages, and other correspondence
• Perform general administrative duties, including filing, copying, scanning, and other clerical tasks
• Assist dealership management and staff with administrative projects as needed
• Maintain confidentiality when handling customer and employee information
• Provide exceptional customer service and represent the Cadillac dealership in a professional manner at all times
• Work collaboratively with sales, service, parts, finance, and administrative teams to ensure a seamless customer experience
• Generous compensation based on performance/experience
• Benefits available – Medical, Dental, Vision, Life, 401(k), Paid Time Off
• Positive and family-friendly atmosphere
• Paid training and advancement opportunities