Receptionist

J.F. Electric, Incorporated.; Edwardsville (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid holidays

Educational assistance

Discount programs

Job summary

J.F. Electric, Inc. in Edwardsville, IL seeks a friendly Receptionist to greet visitors, answer phones, and support front desk operations with professionalism and efficiency.

You will handle mail, scheduling, directions, and basic admin tasks while maintaining security protocols and a welcoming environment for employees and clients.

No supervisory duties, but cross-training across office management supports growth and requires strong communication and organization.

Qualifications

• High school diploma or equivalent.
• Receptionist or customer service experience preferred but not required.
• Excellent verbal and written communication skills.
• Professional interaction with diverse individuals.
• Strong customer service orientation with a friendly demeanor.
• Ability to prioritize tasks and manage time with attention to detail.
• Proficient with office equipment including multi-line phones and photocopiers.
• Adaptable to changing priorities and multitask effectively.

Responsibilities

• Greet and welcome visitors with a professional, friendly demeanor.
• Manage incoming calls, route to appropriate personnel, and take messages.
• Maintain a tidy and organized front desk area.
• Register and announce visitors while ensuring security protocols.
• Provide information about the organization and directions to departments.
• Assist with mail, couriers, and office supplies.
• Schedule and confirm appointments for internal and external stakeholders.
• Communicate with employees, clients, and visitors in person, by phone, and by email.
• Relay messages promptly to the right individuals.
• Address routine inquiries and escalate complex issues as needed.
• Monitor access to premises and enforce security policies.
• Cross-train in office management to fill in during absences.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Job description

About Our Company

J.F. Electric is an electrical contractor that's in the business of creating connections - providing engineering expertise, backed up by construction and installation know-how in a diverse range of service offerings - from utilities and commercial projects to industrial and telecommunications customers. Our smart solutions deliver value from pre-planning to long after the project is complete.

Overview:

The Receptionist serves as the first point of contact for visitors, clients, and employees, providing exceptional customer service and ensuring smooth front desk operations. This role involves a combination of administrative tasks, communication, and organization to create a positive and welcoming environment.

Supervisory Responsibilities:

This role has no supervisory responsibilities.

Duties/Responsibilities:

• Greet and welcome visitors with a professional and friendly demeanor.
• Manage incoming calls, route them to the appropriate personnel, and take accurate messages when necessary.
• Maintain a tidy and organized front desk area.
• Register and announce visitors promptly, ensuring compliance with security protocols.
• Provide information about the organization, its services, and directions to various departments or meeting rooms.
• Assist with general administrative tasks, including sorting and distributing mail, coordinating courier services, and managing office supplies.
• Schedule and confirm appointments for both internal and external stakeholders.
• Effectively communicate with employees, clients, and visitors in person, via phone, and through email.
• Relay messages accurately and promptly to the appropriate individuals.
• Address and resolve routine inquiries and issues promptly and professionally.
• Escalate more complex issues to the appropriate department or personnel.
• Monitor and control access to the premises, ensuring compliance with security policies.
• Cross-train in all facets of Office Management, preparing to fill in for anyone absent and grow in responsibility and scope over time.

The person in this role will uphold the culture of J.F. Electric, including relationship-building with customers and general behavior on J.F. Electric or client premises or at J.F. Electric-sponsored events.

Requirements/Qualifications:

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent verbal and written communication skills.
• Ability to interact professionally with a diverse range of individuals.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to prioritize tasks, manage time effectively, and maintain attention to detail.
• Proficiently use office equipment, including multi-line phone systems, photocopiers, and computer applications (e.g., Microsoft Office suite).
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Physical Requirements:

• Sit or stand for extended periods at the reception desk.
• Use a computer and telephone for various tasks.
• Lift and carry items such as mail or packages as needed.
• Move around the office to assist visitors and perform tasks.

Travel Requirements:

No travel is required in this role.

Company Benefits

• Company-paid health insurance (medical, vision, dental, short-term and long-term disability, and life insurance are provided)
• 100% 401k match (up to 5% of salary)
• Paid holiday & vacation time
• Educational assistance
• Various discount programs

At J.F. Electric, Inc., we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We believe that having a diverse workforce exposes us to a broad range of ways to understand and engage with the world, address challenges, and to deliver exceptional service.

J.F. Electric IS AN EQUAL OPPORTUNITY EMPLOYER. It is the policy of J.F. Electric and all affiliate entities that all applicants for employment shall be given fair and equal consideration, regardless of race, religion, color, gender, age, sexual orientation, disability, veteran status, or national origin, except that minimum age limits imposed by law are observed. If selected for employment, a prospective employee must provide satisfactory references, successfully complete all contingent requirements of any offer letter, and meet applicable pre-employment requirements.

Company Benefits

• Company-paid health insurance (medical, dental, short-term and long-term disability and life insurance are provided)
• 100% 401k match (up to 5% of salary)
• Paid holiday & vacation time
• Educational assistance
• Various discount programs

At J.F. Electric, Inc. we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We believe that having a diverse workforce exposes us to a broad range of ways to understand and engage with the world, address challenges, and to deliver exceptional service.

J.F. Electric IS AN EQUAL OPPORTUNITY EMPLOYER. It is the policy of J.F. Electric and all affiliate entities that all applicants for employment shall be given fair and equal consideration, regardless of race, religion, color, gender, age, sexual orientation, disability, veteran status, or national origin, except that minimum age limits imposed by law are observed. If selected for employment, a prospective employee must provide satisfactory references and successfully complete all contingent requirements of any offer letter and meet applicable pre-employment requirements.