Receptionist

Atria Senior Living; East Northport (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Atria Senior Living is seeking a friendly and organized receptionist to manage front desk operations at our community in East Northport, NY. You will handle telephone inquiries, greet visitors, coordinate reservations, and support clerical tasks to ensure smooth daily operations.

The role requires strong communication, multitasking, and basic office skills. Training will be provided; medical and scheduling tasks may be involved as needed within the community.

Qualifications

• High school diploma or GED or equivalent.
• Ability to read and write simple correspondence.
• Basic First Aid and CPR certification where required.
• Experience in clerical or receptionist duties preferred.
• Ability to operate standard office equipment.

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way and forwards calls to the appropriate personnel.
• Retrieves messages from voicemail and forwards to appropriate staff.
• Takes and delivers messages or transfers calls to voicemail when needed.
• Welcomes on-site visitors and directs them to the appropriate staff.
• Coordinates guestroom reservations and maintains guest records.
• Maintains appointment calendars including transportation and beauty calendars as directed.
• Receives, sorts, and routes mail and maintains publications.

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Data entry

Education

High school diploma or GED

Tools

Phone system

Fax machine

Photocopier

Emergency call system

Office calendar management

Job description

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.