Receptionist

Talentify; Falmouth (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Atria is seeking a friendly receptionist/clerical assistant to support daily operations by answering calls, greeting visitors, and managing messages for staff and residents.

Responsibilities include mail routing, scheduling, calendar updates, and handling deliveries. Requires a HS diploma or GED and Basic First Aid/CPR training; training programs will be provided.

Qualifications

• High school diploma or GED required.
• Basic First Aid and CPR certification where required.
• Must successfully complete all specified training programs.
• Ability to read and understand simple instructions and write simple correspondence.
• Able to perform basic arithmetic and handle monetary tasks.

Responsibilities

• Answer incoming calls cheerfully, determine caller purpose, and forward to the right department.
• Retrieve and forward voicemails; deliver messages as needed.
• Greet on-site visitors and announce them to staff.
• Coordinate guestroom reservations and maintain calendars.
• Sort and route mail and distribute publications; handle deliveries.
• Operate telephone and office equipment; assist users and manage faxes.
• Collect rent and meal payments; assist bookkeeping with billing.
• May drive company vehicle as required and perform other duties as assigned.

Skills

HS Diploma

First Aid CPR

Reading & Writing

Customer Service

Phone Procedures

Scheduling

Multitasking

Office Equipment

Education

HS diploma or GED

Tools

Phone system

Fax machine

Photocopier

Mailroom equipment

Job description

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.


• Retrieves messages from voice mail and forwards to appropriate personnel.


• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.


• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.


• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.


• Coordinates guestroom reservations.


• Maintains current list of residents who are hospitalized.


• Updates appointment calendars, including transportation and beauty calendars, as directed.


• Receives, sorts, and routes mail, and maintains and routes publications.


• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).


• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.


• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.


• Performs other clerical duties as needed, such as filing, photocopying, and collating.


• Orders, receives, and maintains office supplies.


• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.


• Collects money for store purchases and meal tickets, etc.


• May drive company vehicle from community to social and other various destinations (only if required by community).


• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.


• Basic First Aid and CPR certification where required.


• Must successfully complete all Atria specified training programs.


• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.


• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.


• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.


• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.