Receptionist

Atria Senior Living, Inc.; Bay Shore (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Atria Senior Living, Inc. is seeking a welcoming front desk clerk to manage resident inquiries, answer phones cheerfully, and route calls to the appropriate staff. You will coordinate guestroom reservations, handle mail and deliveries, and assist with basic clerical duties on site.

The ideal candidate will have a high school diploma or GED, strong communication and math skills, and the ability to multitask in a fast-paced, community setting.

Qualifications

• Minimum HS diploma or GED; related experience preferred.
• Basic First Aid and CPR certification where required.
• Able to read/write simple instructions and memos; basic arithmetic.
• Able to operate telephone, fax, copier and other office equipment.

Responsibilities

• Answers incoming telephone calls cheerfully and directs to appropriate personnel.
• Retrieves messages and forwards to staff; delivers messages when needed.
• Gives information about the community and directions to callers.
• Welcomes on-site visitors and announces them to staff.
• Coordinates guestroom reservations and maintains calendars.
• Receives, sorts and routes mail and deliveries.
• Maintains office supplies and basic clerical duties (filing, photocopying).
• Collects rent/meal payments and assists bookkeeping with billing as needed.
• Performs other duties as assigned.

Skills

Customer service

Strong communication

Multitasking

Attention to detail

Education

High school diploma or GED

First Aid/CPR certification

Tools

Telephone system

Fax machine

Photocopier/Office equipment

Job description

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.