Receptionist

Benchmark Senior Living; East Lyme (CT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Holidays

Floating holidays

Meal discount

Paid training

Uniforms provided

Referral bonus

Wellness programs

401k match

Medical benefits

Tuition reimbursement

Paid time off

Job summary

Benchmark Senior Living is seeking a Front Desk Receptionist to serve as the information hub for residents, families, staff, and visitors. You will support basic computer processing tasks and manage multiple appointment books, ensuring a smooth, welcoming front desk experience.

The role requires weekend availability and a 3p-7p shift, with opportunities for growth through training and company-provided uniforms. Join a caring team focused on exceptional service and warm resident interactions.

Qualifications

• High school diploma or equivalent preferred.
• Expert knowledge of telephone system and ability to teach others.

Responsibilities

• Greets visitors and handles inquiries at the front desk.
• Routes calls professionally and answers questions courteously.
• Offers refreshments to visitors when applicable.
• Manages appointment books for doctors and beauty appointments.
• Acts as concierge for residents and assists with taxis, cables, and deliveries.
• Keeps the lobby clean and welcoming.

Skills

Telephone systems

Customer service

Education

High school diploma or equivalent

Job description

Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

As the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Open Shift: 3p-7p 3 shifts per week and week-end availability

Responsibilities

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Manages doctor appointment book and beauty appointment book.
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash

Requirements

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others

As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:

• 8 holidays & 3 floating holidays
• Discounted Meal Program
• Paid Training & Company-provided Uniforms
• Associate Referral Bonus Program
• Physical & Mental Health Wellness Programs
• 401k Retirement Plan with Company Match
• Medical, Vision & Dental Benefits
• Tuition Reimbursement Program
• Vacation and Health & Wellness Paid Time Off

*Eligibility may vary by employment status