Medical Receptionist

Pediatric Associates; Fort Worth (TX); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Pediatric Associates in Fort Worth, TX is seeking a Medical Assistant/Medical Receptionist who welcomes patients, updates records, collects payments, and assists with follow-up appointments. You will check in/out patients, verify insurance, and provide essential information to patients and families.

The role requires at least 1 year in a medical office and an active driver’s license. Occasional remote work may be possible, with travel to other offices as needed.

Qualifications

• Minimum 1 year experience in a medical office preferred.
• Driver’s license must be active and valid.
• Ability to communicate with patients, providers and staff professionally.
• Proficiency in computer systems and medical terminology.

Responsibilities

• Check-in patients, update demographics and insurance information, collect co-pays and balances.
• Check out patients, provide visit summaries and schedule follow-up appointments.
• Verify insurance through batch eligibility; contact patients if issues arise.
• Post charges/payments and reconcile accounts.
• Scan and upload documents; maintain clean waiting areas.
• Participate in staff meetings.

Skills

Customer service

Communication skills

Computer literacy

Medical terminology

Phone etiquette

Attention to detail

Tools

Document Management System

EMR/Payer portal

Job description

OFFERING A $1000 SIGN ON BONUS FOR NEW MEDICAL ASSISTANT/MEDICAL RECEPTIONIST HIRES! Sign on bonuses are reserved for external new hires and are not eligible for internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment *

PRIMARY FUNCTION

Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
2. Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
4. Post patient charges and payments. Complete charge and payment reconciliation.
5. Scan and upload documents in Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of computer and medical terminology desired.
• Interact effectively, supportively with staff & maintain a professional working relation.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.

• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift/Carry 10 lbs. or less.
• Standing
• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.