Receptionist

West Branch Geriatric Village Inc; Detroit (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

401(k) with company match

Medical Insurance

Dental, Vision, and Disability

Paid Time Off

Job summary

Villa Healthcare is seeking a friendly and professional Receptionist to support the Administrator and facility staff. You will manage callers, greet residents and guests, sort mail, and assist with clerical tasks ensuring smooth daily operations.

The role involves coordinating with multiple departments, inputting information into the computer system, and guiding job seekers to the online application. A high school diploma and prior receptionist experience are preferred.

Qualifications

• MS Office proficiency and organizational skills.
• Ability to organize, multitask, prioritize and work under pressure.

Responsibilities

• Greet employees, residents, and guests with professionalism.
• Answer and route calls; manage visitor communication.
• Oversee mail handling and distribution within the facility.
• Assist with basic bookkeeping, filing, and clerical duties; may support accounts payable.
• Input admission or patient information as required; provide links to online applications.
• Support other duties as assigned.

Skills

MS Office

Time management

Education

High School diploma or equivalent

Job description

Ambassador, A Villa Center is seeking a Receptionist to join their team! The Receptionist assists the Administrator and other key personnel in managing the incoming calls and schedules. The Receptionist greets employees, residents, and guests in a timely manner and with great professionalism while maintaining security.

Receptionist Duties and Responsibilities:

• Works closely with Concierge and other departments to ensure communication when there is a visitor in the facility.
• Answers all calls coming into the facility in a professional manner and tone, transferring and routing appropriately.
• Oversees all mail in facility, including sorting and distributing mail.
• Efficiently contacts appropriate staff members with referrals - Plays key role with ensuring all referral related calls get to the right party in the proper amount of time.
• Performs basic bookkeeping, filing, and clerical duties.
• May assist Business Office Manager with accounts payable receipts.
• Welcomes and provides link to online application to job seekers.
• Sends emails and faxes.
• May input admission or patient information into the computer system as required.
• All other duties, as assigned.

Receptionist Skills and Abilities:

• Working knowledge of Microsoft Office Suite.
• Ability to organize, multitask, prioritize and work under pressure.

Receptionist Education and Experience:

• High School diploma or equivalent.
• One or more years of prior work experience handling receptionist responsibilities is preferred.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Villa Healthcare Benefits:

• Daily Pay & Competitive Compensation
• Tuition Reimbursement Program
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!
• The above company benefits apply to full-time employees working 30 or more hours per week. Eligibility for specific benefits may vary depending on employment status and location.

Why Villa?
At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families.
Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose.
We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact.

Villa Healthcare has a long and successful history of providing both short- and long-term skilled nursing care. We are committed to personalized, integrated care that considers the total well-being of every guest and their family members and goes beyond simply meeting expectations. This commitment is reflected in our empathetic and respectful culture, where we honor individual preferences and needs so each guest can feel at home while working toward optimal health outcomes.

At Villa, we believe in making people better, and our B.E.T.T.E.R. Service Excellence Code of Conduct guides how we show up every day. As a member of the Villa team, employees are expected to uphold these standards by Being welcoming to all, Establishing meaningful relationships, demonstrating Trust and respect, supporting Teamwork, Engaging and communicating openly, and Recognizing one another’s contributions.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.