Receptionist

Macfarlane-Ferguson-; Clearwater (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Macfarlane Ferguson & McMullen, a respected Tampa Bay area law firm, seeks a professional Receptionist for our Clearwater office. The role focuses on delivering a welcoming, service-oriented experience to clients, visitors, and staff while supporting attorneys with administrative tasks.

The ideal candidate is personable, organized, and discreet, with strong communication skills and the ability to multitask in a professional law firm environment.

Qualifications

• Strong client service skills and the ability to interact professionally and courteously with a wide range of individuals.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills, with the ability to prioritize responsibilities and manage multiple tasks effectively.
• Strong attention to detail and commitment to accuracy.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential or sensitive information.

Responsibilities

• Greet clients, visitors, vendors, and other guests promptly and professionally, ensuring a positive first impression of the firm.
• Answer incoming telephone calls promptly and courteously; route callers to the appropriate attorney, staff member, or department.
• Assist clients, visitors, and callers with general inquiries while exercising appropriate judgment regarding confidential or sensitive information.
• Notify attorneys and staff of arriving clients and visitors and assist with coordinating meeting and conference room needs as appropriate.
• Maintain the reception area and other client-facing spaces in a professional, organized, and presentable condition.
• Perform data entry, document preparation, scanning, filing, and other routine administrative tasks accurately and efficiently.
• Provide administrative and clerical support to attorneys, legal assistants, and other departments as needed.
• Receive, distribute, and assist with incoming correspondence, deliveries, and other materials as assigned.
• Communicate effectively and professionally with clients, attorneys, staff, vendors, and other external contacts.
• Maintain confidentiality and exercise discretion when handling client, firm, and employee information.
• Assist with other administrative and office support responsibilities as assigned.

Skills

Client service

Verbal communication

Written communication

Organization

Time management

Discretion

Education

High school diploma or equivalent

Job description

About Macfarlane Ferguson & McMullen

Since 1884, our firm has been a trusted presence in the legal community, providing exceptional legal counsel to individuals, families, and businesses across a broad range of practice areas, including corporate law, estate planning, real estate, business law, litigation, employment law, and family law.

We are dedicated to delivering the highest quality legal services while fostering a workplace built on integrity, collaboration, professionalism, and respect. Our culture is one of our greatest strengths, and we take pride in creating an environment where team members are valued, supported, and empowered to succeed. Equally important is our commitment to making a positive impact on the communities we serve.

Position Summary

The Receptionist serves as the first point of contact for clients, visitors, callers, and other professionals interacting with the firm and plays an important role in delivering a welcoming, professional, and service-oriented experience. This position manages the reception area, answers and directs incoming calls, greets and assists visitors, responds to general inquiries, and provides administrative support to attorneys and staff as needed. The ideal candidate is professional, personable, organized, and detail-oriented, with strong communication skills and the ability to manage multiple responsibilities while maintaining discretion and confidentiality in a professional law firm environment.

Essential Duties and Responsibilities

• Greet clients, visitors, vendors, and other guests promptly and professionally, ensuring a positive first impression of the firm.
• Answer incoming telephone calls promptly and courteously; identify the nature of the call and route callers to the appropriate attorney, staff member, or department.
• Assist clients, visitors, and callers with general inquiries while exercising appropriate judgment regarding confidential or sensitive information.
• Notify attorneys and staff of arriving clients and visitors and assist with coordinating meeting and conference room needs as appropriate.
• Maintain the reception area and other client-facing spaces in a professional, organized, and presentable condition.
• Perform data entry, document preparation, scanning, filing, and other routine administrative tasks accurately and efficiently.
• Provide administrative and clerical support to attorneys, legal assistants, and other departments as needed.
• Receive, distribute, and assist with incoming correspondence, deliveries, and other materials as assigned.
• Communicate effectively and professionally with clients, attorneys, staff, vendors, and other external contacts.
• Maintain confidentiality and exercise discretion when handling client, firm, and employee information.
• Assist with other administrative and office support responsibilities as assigned.

Qualifications

• Previous receptionist, administrative, or professional office experience required; prior experience in a law firm or other professional services environment preferred.
• Strong client service skills and the ability to interact professionally and courteously with a wide range of individuals.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills, with the ability to prioritize responsibilities and manage multiple tasks effectively.
• Strong attention to detail and commitment to accuracy.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential or sensitive information.
• Proficiency with Microsoft Office applications and the ability to learn the firm's telephone, communication, and administrative systems.
• Ability to work collaboratively and provide support across departments in a professional, team-oriented environment.
• High school diploma or equivalent required. Additional education, administrative training, or relevant professional experience is preferred.

Education

• High school diploma or equivalent required. Additional education, administrative training, or relevant professional experience is preferred.

Core Competencies

• Professionalism and Poise
• Client Service Orientation
• Professional Communication
• Attention to Detail
• Organization and Prioritization
• Initiative and Accountability
• Sound Judgment and Problem Solving
• Adaptability and Responsiveness
• Team Collaboration
• Confidentiality and Discretion

Benefits

We recognize that our employees are our most valuable asset and are committed to providing a comprehensive benefits package that supports their health, financial well-being, and work-life balance. Eligible employees may participate in medical, dental, and vision insurance plans, employer-sponsored retirement savings programs, paid time off, paid holidays, life and disability insurance, and professional development opportunities. We also offer a collaborative work environment, opportunities for career growth, and the chance to work alongside experienced professionals dedicated to delivering exceptional service to our clients.

Work Location

This position is a full-time, onsite position. We believe that collaboration, mentorship, and client service are best achieved through regular, in-person interaction, and our team benefits from working together in a professional office environment. This role offers the opportunity to work closely with experienced attorneys and colleagues while contributing directly to the success of our clients and the firm.