Customer Service Representative

The Juris Agency; San Diego (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Career Growth Opportunities

Hands on Training

Job summary

The Juris Agency in San Diego is hiring a Customer Service Representative to join our growing team. The role is full-time and focuses on exceeding customer expectations while assisting prospective clients who call in.

Candidate must have at least 2 years of prior customer service experience with an insurance agency. Apply today by completing the form and the assessment to join our office.

Qualifications

• Must have upbeat, positive attitude.
• Ability to multi-task, follow-thru and follow-up.
• Great customer service skills.
• Answering the phone call with a smile.
• Two or more years of customer service experience with an insurance agency.

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and emails and update records.
• Answer incoming calls by the third ring.
• Schedule appointments for sales staff with prospective customers.
• Respond to inquiries, cancellation and sales requests within specified timeframe.
• Demonstrate resourcefulness and problem solving.
• Prioritize tasks in the moment.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Communication skills

Job description

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed our customers expectations while also assisting prospects as they call in.

Prior customer service with an insurance agency for at least 2 year is required.

Apply for the position today by completing the form and completing the assessment.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Career Growth Opportunities
• Hands on Training

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls by the third ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Resourcefulness and problem solving.
• Being able to prioritize in the moment.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Answering the phone call with a smile.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.