Receptionist

Excelsior University; City of Albany (NY); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Excelsior University is hiring a Receptionist to be the first point of contact for students, staff, vendors, and the public. The role combines front-desk service with essential administrative duties, data entry, and ID badge management.

You will greet visitors, route inquiries, manage the ID system, and support scheduling and records tasks while maintaining a high level of professionalism and accuracy. A hybrid schedule is required, with on-site work Monday through Thursday and remote on Fridays.

Qualifications

• HS diploma or equivalent required.
• Minimum 2 years of reception desk experience.
• Strong interpersonal and communication skills for internal and external customers.
• High accuracy and attention to detail.
• Ability to retain knowledge and relay information clearly.
• Experience with SIS, S2 and Salesforce preferred.
• Ability to train new receptionist staff members.
• Willingness to work a hybrid schedule: on site Mon-Thu and remote Fri.
• Flexibility for varying hours and multitasking.

Responsibilities

• Serve as front-line contact for students, staff, vendors, and the public.
• Answer and route calls, greet visitors, and direct inquiries appropriately.
• Perform data entry and scheduling tasks as needed.
• Manage ID badge system and issue temporary badges.
• Coordinate with internal units for information dissemination.

Skills

Interpersonal communication

Data entry

Adaptability

Organizational skills

Written communication

Education

High School Diploma or equivalent

Tools

SIS

S2 ID badge system

Salesforce

Phone system

Email

Job description

The Receptionist is an integral part of our team, providing compassionate, empathic and excellent service to students, staff and the public, disseminating large bodies of information appropriately over the phone and in-person. Receptionists also handle a variety of administrative tasks, answering incoming calls, including data entry, and administering ID badges to employees and vendors. This position requires strong interpersonal and communication skills and adaptability.

Essential Duties and Responsibilities

• Other duties may be assigned.
• Engage professionally with internal and external customers and staff
• Serves as the first point of contact for incoming calls, responding to and routing as needed, from students, faculty, vendors, and the public.
• Typical types of calls are related to student accounting, course registration, advising, student records, and other topics.
• Greet visitors, ascertain nature of business, and direct visitors to the appropriate unit and/or personnel
• Manage ID system (S2), including obtaining employee photos, printing badges, and assigning temporary staff/vendor badges
• Complete administrative tasks as assigned. Examples include data entry, scheduling meetings, and administering employee ID badges

Qualifications

• Minimum High School Degree or equivalent required
• Minimum of 2 years reception desk experience
• Strong interpersonal communication skills, adaptability, and organizational skills to provide quality service to internal and external customers
• High degree of accuracy and attention to detail
• Accurately retain knowledge and efficiently relate large bodies of factual information
• Accurately and efficiently enter demographic information into student database
• Willingness to work independently and as a team member in fast paced, high volume environment
• Proficient use of microcomputer based and other applications including student database (SIS), ID badge system (S2), Salesforce, phone system, and email
• Assist in training of new receptionist staff members
• Participate in professional development
• Openness to learn and use effectively use new technological systems
• Ability to adhere to a strict hybrid schedule: on site Monday-Thursday and remote Friday.
• Ability to work flexible hours as needed
• Ability to write and effectively present information in one-on-one and small group situations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hiring salary range for this position is $37,000.00 - $39,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Applicants must reside in the United States and be authorized to work in the U.S.

Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance.

AA/EOE/ADA

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.