Receptionist

Ohio Living; Cincinnati (OH); On-site; USD 31,000 - 43,000; Full time

Job summary

Ohio Living is seeking an administrative/clerical professional to support daily operations at our Cincinnati location. The role involves answering a multi-line phone system, greeting visitors, updating directories, and handling various clerical tasks with accuracy and courtesy.

The ideal candidate will have a high school diploma, at least six months in an administrative role, and strong typing (50 WPM) with proficiency in Microsoft Office and Windows. Evening/weekend support may be required.

Qualifications

• High school diploma or equivalent required.
• Six months experience in an administrative/clerical position.
• Must be able to type a minimum of 50 words per minute.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Responsibilities

• Answers the multi-line telephone system and directs calls to proper departments and/or staff.
• Monitors main entrance, greets visitors, verifies who is entering the building, maintains the sign-in log for visitors, volunteers, and vendors, and then directs them to the appropriate staff member, department, office, or resident room.
• Calmly handles all emergencies with resident alert alarms, fire alarms, etc.
• Maintains and updates resident directory, emergency phone contacts, department extensions, key personnel, etc. on a daily basis.
• Receives, sorts, and distributes mail as directed.

Skills

Communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Multi-line telephone system

Typing 50 WPM

Job description

Essential Activities and Tasks

Operations Management - 50%

• Answers the multi-line telephone system and directs calls to proper departments and/or staff.
• Monitors main entrance, greets visitors, verifies who is entering the building, maintains the sign-in log for visitors, volunteers, and vendors, and then directs them to the appropriate staff member, department, office, or resident room.
• Calmly handles all emergencies with resident alert alarms, fire alarms, etc.
• Maintains and updates resident directory, emergency phone contacts, department extensions, key personnel, etc. on a daily basis.
• Receives, sorts, and distributes mail as directed. Updates resident mail card file/list for forwarding purposes.

Customer Relations and Service Delivery - 30%

• Interfaces directly with the public greeting and directing visitors in a pleasant and professional manner.
• Listens and responds to the needs of residents and staff members.

Administration and Reporting - 20%

• Assists with administrative duties as directed, including typing, filing, copying, etc.
• Completes the Daily Huddle information for the location.
• Completes the Channel 2 broadcast information, if applicable.
• Completes the gift shop inventory and cash flow, if applicable.
• Schedules the chapel and sets up the room as needed, if applicable.
• Maintains files of the business office, if applicable.
• Sells lunch tickets coordinating additional guests with the Culinary and Nutritional Services Department, if applicable.
• Inputs beauty shop charges, if applicable.
• Tracks garage space rental, if applicable.
• Dispatches security, if needed and applicable.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• Six months experience in an administrative/clerical position required.
• Experience with a multi-line telephone system required.
• Must be able to type a minimum of 50 words per minute.
• Knowledge of office machines, equipment, and procedures required.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day
• Standing - Up to 2 hours/day
• Walking - Up to 2 hours/day
• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 25 pounds
• Work weekends, evenings, and holidays - Required as scheduled
• Subject to residents/patients with various disease processes - Occasional
• Risk Category for Exposure to Bloodborne Diseases - III