Receptionist

The Employee Connect; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth and advancement

Training and professional development

Team-oriented workplace

Benefits for qualifying positions

Job summary

The Employee Connect is recruiting a Receptionist in Chicago, IL. This full-time, onsite role involves greeting customers, managing a high volume of calls, and ensuring smooth front-desk operations to support the shop and office.

The successful candidate will be a polished, friendly communicator, capable of staying calm under pressure and handling multitasking in a busy environment. Automotive or service-industry experience is a plus.

Qualifications

• Experience in a reception/front desk role.
• Excellent communication and customer service.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy environment.
• Proficient with email and data entry.
• Dependable with a professional attitude.
• Preferred: automotive or service-industry experience.

Responsibilities

• Greet customers and visitors warmly and professionally.
• Answer, screen, and route a high volume of phone calls.
• Schedule appointments and coordinate drop-off/pick-up times.
• Provide customers with accurate status updates in coordination with the shop.
• Collect and enter customer and vehicle information accurately.
• Handle incoming emails and messages and route them to the right team member.
• Assist with basic paperwork, filing, and light administrative tasks.
• Keep the reception area clean, welcoming, and organized.
• Escalate customer concerns promptly and professionally.
• Multitask across phones, walk-ins, and administrative needs in a busy setting.

Skills

Communication

Customer service

Organization

Multitasking

Data entry

Dependability

Tools

MS Office

Email

CRM

Job description

Receptionist

Location: Chicago, IL Shift/Schedule: Full-time, onsite, weekday business hours Pay/Compensation: Competitive, based on experience

About the Role

A well-established automotive service and collision repair company in Chicago is looking for a Receptionist to be the first voice and face of a growing business. You will greet customers, handle a steady flow of calls, and keep the front desk running smoothly so the shop and office can stay focused on their work.

The strong candidate is a polished, friendly communicator who stays calm under pressure and enjoys helping people. Previous automotive or service-industry experience is a plus.

This is a permanent, direct-hire opportunity presented by The Employee Connect. Qualified candidates will be contacted promptly to review the role, answer questions, and discuss next steps in the interview process.

Key Responsibilities

• Greet customers and visitors warmly and professionally
• Answer, screen, and route a high volume of phone calls
• Schedule appointments and coordinate customer drop-off and pick-up times
• Provide customers with accurate status updates in coordination with the shop
• Collect and enter customer and vehicle information accurately
• Handle incoming email and messages and route them to the right team member
• Assist with basic paperwork, filing, and light administrative tasks
• Keep the reception area clean, welcoming, and organized
• Escalate customer concerns promptly and professionally
• Multitask across phones, walk-ins, and administrative needs in a busy setting

Minimum Qualifications

• Experience in a reception, front desk, or customer-facing role
• Strong communication and customer-service skills
• Excellent organization and attention to detail
• Ability to multitask in a busy environment
• Computer skills, including email and data entry
• Dependability and a professional attitude

Preferred Qualifications

• Previous automotive or service-industry experience

Benefits & Pay

• Pay: Competitive, based on experience
• Full-time, permanent position
• Career growth and advancement opportunities
• Supportive, team-oriented workplace
• Training and professional development
• Benefits available for qualifying positions

Screening Questions

1. How many years of reception or front desk experience do you have?
2. Are you comfortable handling a high volume of phone calls and walk-ins?
3. Are you able to work onsite in Chicago, IL on a full-time schedule?