Automotive Service Front Desk — Career Growth & Benefits, Chicago

THE EMPLOYEE CONNECT; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career growth and advancement

Training and professional development

Team-oriented workplace

Benefits for qualifying positions

Job summary

The Employee Connect is recruiting a Receptionist in Chicago, IL. This full-time, onsite role involves greeting customers, managing a high volume of calls, and ensuring smooth front-desk operations to support the shop and office.

The successful candidate will be a polished, friendly communicator, capable of staying calm under pressure and handling multitasking in a busy environment. Automotive or service-industry experience is a plus.

Qualifications

• Experience in a reception/front desk role.
• Excellent communication and customer service.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy environment.
• Proficient with email and data entry.
• Dependable with a professional attitude.
• Preferred: automotive or service-industry experience.

Responsibilities

• Greet customers and visitors warmly and professionally.
• Answer, screen, and route a high volume of phone calls.
• Schedule appointments and coordinate drop-off/pick-up times.
• Provide customers with accurate status updates in coordination with the shop.
• Collect and enter customer and vehicle information accurately.
• Handle incoming emails and messages and route them to the right team member.
• Assist with basic paperwork, filing, and light administrative tasks.
• Keep the reception area clean, welcoming, and organized.
• Escalate customer concerns promptly and professionally.
• Multitask across phones, walk-ins, and administrative needs in a busy setting.

Skills

Communication

Customer service

Organization

Multitasking

Data entry

Dependability

Tools

MS Office

Email

CRM

Job description

The Employee Connect is recruiting a Receptionist in Chicago, IL. This full-time, onsite role involves greeting customers, managing a high volume of calls, and ensuring smooth front-desk operations to support the shop and office.

The successful candidate will be a polished, friendly communicator, capable of staying calm under pressure and handling multitasking in a busy environment. Automotive or service-industry experience is a plus.